Refund Policy

Refund Policy

At GoRides, we are committed to providing our customers with a reliable and convenient transportation experience. We understand that there may be situations where you may require a refund for your booking. Please review our refund policy below to understand how refunds are processed:

1. Cancellations by Passengers:

  • Carpool, Bikepool Services: If you, as a passenger, cancel a booking within the allowable cancellation period (usually up to 30 minutes before the scheduled pickup time for carpool, bikepool, services), you are eligible for a full refund of any pre-paid amount, minus any applicable cancellation fees as per our Cancellation Policy.

  • Bus ticket booking, Car rent and taxi Services: 
  1. Cancellation Timeframe:
    • Specify the time frame within which customers can cancel their bookings to be eligible for a refund or avoid any cancellation fees.
    • Differentiate the cancellation timeframes for bus ticket booking, car rental, and taxi services based on the nature of the service and the specific requirements of each category.
  2. Refund and Cancellation Fees:
    • Clearly define the refund policy for each service, including any applicable fees or deductions based on the timing of the cancellation.
    • Communicate any non-refundable deposits or charges that apply in the event of a cancellation beyond a certain time frame.
  3. Cancellation Process:
    • Provide step-by-step instructions on how customers can initiate a cancellation request for their bus ticket, car rental, or taxi service booking.
    • Include the preferred method of cancellation, such as contacting customer support, using the online booking platform, or sending an email request.
  4. Refund Processing Time:
    • Specify the estimated time it will take for the refund to be processed and reflect in the customer's account after the cancellation request has been approved.
    • Provide information on any potential delays in the refund processing that may occur due to technical issues or other unforeseen circumstances.
  5. Exceptions and Special Cases:
    • Address any exceptional circumstances where customers may be eligible for a full or partial refund outside the standard cancellation policy, such as emergencies, natural disasters, or unforeseen events.
    • Clearly define the documentation or evidence required to support such exceptional refund requests.
  6. Communication and Notification:
    • Establish a protocol for notifying customers about the status of their cancellation request, including confirmation of the cancellation, the refund amount, and the expected timeline for processing the refund.
    • Ensure that all communication regarding cancellations is prompt, courteous, and informative to maintain a positive customer experience.
  7. Customer Support:
    • Provide contact information for customer support, including phone numbers, email addresses, and operating hours, to assist customers with any inquiries, concerns, or assistance related to cancellations and refunds.
    • Train customer support representatives to handle cancellation requests efficiently and professionally, ensuring that customers receive prompt and satisfactory assistance.

  • Auto Services: If you cancel an auto booking within the allowable cancellation period (usually up to 15 minutes before the scheduled pickup time), you are eligible for a full refund of any pre-paid amount, minus any applicable cancellation fees as per our Cancellation Policy.

2. Cancellations by Providers:

  • Carpool, Bike Pool, and Taxi Services: If a provider (driver) cancels a booking due to unforeseen circumstances or issues beyond their control, you will receive a full refund of any pre-paid amount.

  • Auto Services: If an auto provider cancels a booking due to unforeseen circumstances, you will receive a full refund of any pre-paid amount.

3. Refunds for Late Cancellations or No-Show:

  • If a cancellation fee is applied due to a late cancellation or passenger no-show as per our Cancellation Policy, the refund will be processed for the remaining amount after deducting the applicable cancellation fee.

4. Processing Time:

  • Refunds may take some time to process, depending on your payment method and financial institution. Typically, refunds are processed within 7-10 business days.

5. Refund Eligibility:

  • To be eligible for a refund, you must have made a pre-payment for your booking, and the refund will be processed in the same form of payment used for the original transaction.

6. Disputes:

  • If you believe that a refund has not been processed correctly or if you have any concerns about your refund, please contact our customer support team for assistance. We are here to help resolve any disputes.

7. Changes to Refund Policy:

  • GoRides reserves the right to modify this refund policy at any time. Any changes to the policy will be communicated to users through our website or other appropriate channels.

Our aim is to ensure that our customers have a fair and efficient process for receiving refunds when applicable. We are dedicated to providing a positive experience for all users of our services.