About Us

Its flagship brand, GORIDES, prioritizes convenient, affordable, and sustainable travel. Among our many services are online TAXI, BUS ticket booking, CARPOOLING, BIKEPOOLING, CAR RENT, and AUTO RENT. Committed to reducing carbon emissions, promoting shared mobility, and promoting eco-friendly travel."

Last updated [February 14th, 2024]

Our Privacy Policy constitutes an integral component of our overarching governance framework and should be considered in conjunction with the Terms and Conditions that govern the operation of our Website and Mobile Application. It is important to note that we retain the prerogative to effect necessary adjustments to this Privacy Policy.

Ensuring the utmost privacy and confidentiality for users and all individuals visiting our website, "gorides.in," and our Mobile Application, "GORIDES," is a matter of paramount importance to us. In the context of this Privacy Policy, the terms "we," "us," or "our" refer to PGORIDES SERVICES PRIVATE LIMITED. We are firmly committed to protecting your personal information and upholding your privacy rights, as outlined in this Privacy Policy. If you have any questions or concerns regarding our policy or the handling of your personal data, please feel free to reach out to us at info@gorides.in.

When you visit our website, "gorides.in" (referred to as the "Site"), and interact with our Mobile Application, "GORIDES," along with its associated services, you entrust us with your personal information. We place significant emphasis on the privacy of your data. This privacy statement provides a comprehensive explanation of our privacy practices, aiming to ensure your complete understanding of the data we collect, its use, and the rights you have concerning it. We highly encourage you to thoroughly read this policy, as it holds significant relevance. If any terms outlined in this privacy policy are deemed unacceptable, we kindly request that you refrain from using our site and services.

This privacy policy encompasses all data collected through our website, mobile application, and any associated services, sales, marketing, or events, collectively referred to as the "Website and Mobile Application.

ABOUT US

GoRides is your go-to destination for convenient, affordable, and sustainable travel solutions. As the flagship brand of PGORIDES SERVICES PRIVATE LIMITED, GoRides is committed to revolutionizing the transportation industry by offering a comprehensive range of services, including online taxi booking, bus ticket booking, carpooling, bike pooling, car rental, and auto rental.

We are dedicated to serving your remittance needs, offering a GoRides, owned by PGORIDES SERVICES PRIVATE LIMITED, is a pioneer in transportation services, providing a seamless platform for various travel needs. We take pride in offering a diverse range of services that prioritize convenience, affordability, and sustainability. Our mission is to transform the way people travel by promoting shared mobility, reducing carbon emissions, and providing eco-friendly transportation options.

We are located in India.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

INFORMATION THAT WE COLLECT?

At Gorides, we are committed to ensuring the privacy and security of your personal information. To provide you with our automatic scheduling application (the "Service"), we collect and store various types of data, which include:

User Account Information

When you create an account with us, we collect and store the following user account information:

Email Address: Your email address serves as a unique identifier and means of communication with you.
Name: We collect your first and last name for personalization and to enhance your overall user experience.

Cookies and Analytics

To improve our Service and enhance your user experience, we utilize cookies and analytics tools:

Cookies: We employ cookies, which are small text files, to collect data for analytical purposes and enhance your browsing experience on our website. You can opt-out of cookies by adjusting your browser settings, although this may affect certain features and services on our website.
Google Analytics: We use Google Analytics to gather valuable insights into user behavior, preferences, and interactions with our Service. This helps us make data-driven improvements to our platform.

Automatically Collected Information

When you visit, interact with, or navigate our Website and Mobile Application, certain information is automatically gathered. This data does not reveal your precise identity, such as your name or contact details, but it includes insights into device and usage patterns. It may encompass your IP address, browser type, characteristics of your device, operating system, language preferences, referring URLs, device name, country, location, details of your interactions with our Website and Mobile Application, and other technical particulars. If you access our site using a mobile device, we may also automatically collect information about your device, such as its unique ID, model, manufacturer, operating system, version details, and IP address. This data primarily serves to enhance the security and functionality of our Website and Mobile Application, as well as for internal analytics and reporting purposes. Similar to many businesses, we also utilize cookies and similar technologies to gather data. More details about this can be found in our Cookie Policy.

Information Obtained from External Sources

We may receive information about you from external sources, which may include publicly accessible databases, collaborative marketing partners, social media platforms (such as Facebook), and various other third-party entities. If you choose to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This facilitates keeping you informed with relevant information and marketing offers.

USAGE OF DATA?

At Gorides, the information we collect from our users plays a pivotal role in providing you with a seamless and personalized experience. We employ your data for various essential purposes, ensuring the effective delivery and enhancement of our automatic scheduling application (the "Service"). Below, we detail the specific ways in which we utilize the information we collect:

User Account Management

Creation and Management: Your provided information is used to create and manage user accounts. This includes the essential details such as your email address and name, which serve as the foundation for your personalized experience within our platform.
Service Access: We use your account information to grant you access to our Service, enabling you to benefit from the scheduling features and functionalities we offer.

Analytics

User Behavior Analysis: We employ analytics tools to analyze user behavior and preferences within our Service. This data-driven approach enables us to gain insights into how users interact with our platform, helping us make continuous improvements.
Functionality and Performance Enhancement: The information gathered through analytics is instrumental in enhancing the overall functionality and performance of the Service. By identifying areas for improvement, we strive to offer you a more efficient and user-friendly experience.

Communication

Notifications and Updates: We utilize your contact information, such as your email address, to send notifications and updates related to the Service. These communications may include important announcements, feature enhancements, and other service-related information.
User Support: Your information is used to respond to user inquiries and requests promptly. Whether you have questions, require assistance, or wish to provide feedback, we are committed to addressing your needs effectively.

INFORMATION BE SHARED WITH ANYONE?

We process your personal information for various purposes, relying on legitimate business interests ('Business Purposes'), fulfilling contractual obligations with you ('Contractual'), obtaining your consent ('Consent'), and complying with legal requirements ('Legal Reasons'). We specify the specific grounds for processing alongside each purpose outlined below.

We make use of the information we collect or receive for the following purposes:

Personalized Advertising Delivery: We engage in targeted advertising for Business Purposes and/or with your Consent. This may entail utilizing your data to create and deliver content and advertising (in collaboration with third parties) tailored to your preferences and location, and evaluating its effectiveness. [For more information, please refer to our Cookie Policy.]
Soliciting Feedback: We seek feedback for Business Purposes and/or with your Consent. Your information may be employed to request feedback and communicate with you regarding your usage of our Website and Mobile Application.
Safeguarding Our Platforms: We leverage your information for Business Purposes and/or Legal Reasons to uphold the security and integrity of our Website and Mobile Application (e.g., for fraud monitoring and prevention).
Enforcing Terms and Policies: We use your data to enforce our terms, conditions, and policies for Business Purposes, as well as to fulfill legal requirements.
Legal Requests and Harm Prevention: We use your data to address legal requests and mitigate harm, as mandated by law. In the event of receiving a subpoena or similar legal request, we may need to review the data in our possession to determine an appropriate response.
Additional Business Objectives: We may employ your information for other Business Purposes, such as conducting data analysis, identifying usage patterns, assessing the success of our promotional campaigns, and evaluating and enhancing our Website and Mobile Application, products, services, marketing initiatives, and your overall experience

USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may employ cookies and comparable tracking technologies (such as web beacons and pixels) for data access or storage. Detailed information regarding our utilization of these technologies and how you can opt-out of certain cookies is provided in our Cookie Policy

INFORMATION SHARED INTERNATIONALLY?

The information we collect from you may be stored and processed on a global scale, spanning various countries where our Company, agents, or contractors maintain facilities. When you access our websites and use our services, you expressly agree to such data transfers beyond the borders of your own country.

These jurisdictions may have differing regulations and may not provide the same level of data protection as the laws in your country of origin. In cases where we share personal data originating in the European Economic Area (EEA), we will rely on legal mechanisms to facilitate the transfer of such data, such as the Privacy Shield or EU standard contractual clauses. If you reside in the EEA or other regions governed by data collection and usage regulations, please be aware that your consent includes the transfer and processing of your personal data in accordance with this Policy. We will not transfer your personal information to overseas recipients.

OUR STANCE ON THIRD-PARTY WEBSITES?

The Website and Mobile Application may display advertisements from third parties not affiliated with us, which may redirect you to other websites, online services, or mobile applications. We cannot guarantee the safety and confidentiality of the information you provide to these third parties. The collection of data by third parties is not covered by this privacy policy. We do not assume responsibility for the content, privacy practices, security measures, and policies of third parties, including external websites, services, or applications that may be linked to or from the Website and Mobile Application. We recommend reviewing the policies of these third parties and contacting them directly to address any inquiries you may have.

HOW LONG DO WE RETAIN YOUR INFORMATION?

We will keep your personal information only for as long as necessary to achieve the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal obligations). Once we no longer have a legitimate business purpose for processing your personal information, we will either delete it or de-identify it. If deletion is not immediately possible (e.g., when personal information is stored in backup archives), we will securely store and isolate your personal information to prevent any further processing until deletion becomes feasible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures to protect the confidentiality and integrity of the personal information we manage. Nevertheless, it's essential to recognize that achieving absolute internet security is not possible. Despite our diligent efforts to protect your personal information, there are inherent risks associated with the transmission of data to and from our Website and Mobile Application. Consequently, we strongly recommend using our services in a secure online environment

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly request information from or engage in targeted marketing aimed at individuals under the age of 16. By using the Website and Mobile Application, you confirm that you are 16 years of age or older, or that you are the parent or legal guardian of a minor, and that you grant permission for the minor to use the Website and Mobile Application. If we become aware that we have collected personal information from users under 16 years of age, we will deactivate the account and take appropriate steps to promptly remove such data from our records. If you are aware of any instances where we have collected information from children under 16, please contact us at info@gorides.in

WHAT ARE YOUR PRIVACY RIGHTS?

Personal Data

You have the right to access, modify, or close your account at any time by using the contact information provided below. Upon your request to close your account, we will deactivate or delete your account details and stored information from our active databases. However, certain data may be retained in our records for purposes such as preventing fraudulent activities, addressing troubleshooting concerns, facilitating investigations, enforcing our Terms of Use, and complying with legal obligations. Cookies and Similar Technologies: Most web browsers are set to automatically accept cookies. If you prefer, you can usually configure your browser to remove or decline cookies. Please be aware that choosing to remove or decline cookies may affect specific features or services on our Website and Mobile Application.

DO WE MAKE UPDATES TO THIS POLICY?

We may periodically revise this privacy policy. The revised version will be identified by a new 'Revised' date and will become effective as soon as it is made available. If significant changes are made to this privacy policy, we may notify you by prominently posting a notice of these changes or by directly sending you a notification. We recommend checking this privacy policy regularly to stay informed about how we are safeguarding your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, email us at info@gorides.in or, you may fill out the contact form available on the Website.

Providing convenient transportation for riders. We require access to fine location and background location permissions to ensure accurate pick-up and drop-off points, optimize routes based on real-time traffic conditions for efficiency, and enhance safety by enabling continuous ride tracking and emergency assistance features. These permissions also help us match riders with nearby drivers quickly, minimizing wait times and improving overall service reliability.

Our app features geofencing alerts, which require access to the user's location in the background. This feature allows users to set up virtual boundaries around specific areas. When the user enters or exits these predefined zones, the app triggers notifications and alerts, such as reminders for nearby services or safety warnings. This ensures users receive timely and relevant information even when the app is not actively in use.

TERMS AND CONDITIONS

This Agreement was last revised on February 12th, 2024.

INTRODUCTION

We extend a warm welcome as you step into the realm of our online platform, "gorides.in" referred to as the "Website," and our mobile application titled "GORIDES" denoted as "we," "us," or "our." Feel free to explore the services offered through both the "Website" and the "Mobile Application," further defined in the following sections. Please be aware that your use of these platforms is governed by the terms outlined in this agreement. It's important to note that these terms may undergo occasional updates, with or without prior notification.

By navigating and utilizing the Website and Mobile Application, you affirm that you have thoroughly examined, understood, and willingly accepted the legal obligations outlined in these Terms and Conditions. This agreement encompasses our Privacy Policy, an integral part of this overall agreement collectively referred to as the "Agreement."

If you find yourself in disagreement with any of these terms, we kindly request that you refrain from using the Website and Mobile Application. Your decision to access and utilize these platforms indicates your acknowledgment and acceptance of the terms and conditions presented herein, as well as your commitment to comply with them. This Agreement forms the foundation of our association with you, and we are enthusiastic about delivering our services under these mutually agreed-upon terms.

DEFINITIONS

Agreement : encompasses these Terms and Conditions, the Privacy Policy, and any other pertinent documents furnished to you by the Website and Mobile Application.
Service or Services : denotes the services, as defined below, made available through the Website.
User, You, and Your: pertain to the individual accessing or utilizing any service provided by this Website and Mobile Application.
We, Us, and Our: are used to identify PGORIDES SERVICES PRIVATE LIMITED.
Website or Platform: includes "https://gorides.in," the mobile application "GORIDES" and any future iterations or successors of the Company or its affiliates.
Additional Service(s): Additional Service(s) refer to the extra services available on the PGORIDES SERVICES PRIVATE LIMITED platform, which may be either paid or free.
Site: The Site represents the gorides.in website and mobile applications that can be accessed or downloaded on a PC, smartphone, or tablet.
User: A User refers to any individual, company, partnership, legal entity, or business entity using the service, whether as a Visitor or as a User Account owner who has accepted our Terms of Service specific to their account.
User Account or Account: User Account or Account denotes either a Personal or Business account created by a user to access all the services offered on the platform.

INTERPRETATION

Whenever the singular form is used, it encompasses the plural form, and vice versa. The term "includes" should be understood as "to include but not limited to."
Words indicating a specific gender also encompass all other genders.
Any mention of a statute, ordinance, or any law includes all associated regulations, instruments, as well as any existing consolidations, amendments, re-enactments, or replacements currently in effect.
Headings, bold text, and italics (if present) are included for ease of reference and do not establish, restrict, or alter the meaning or interpretation of the terms in this Agreement. All references to the singular include the plural and vice versa and the word "includes" should be construed as "without limitation".

INTRODUCTION AND SCOPE

Scope. These Terms govern your use of the Website and Mobile Application, encompassing the services they provide. It is crucial to clarify that, unless explicitly stated otherwise, these Terms do not apply to Third-Party Products or Services. The terms and conditions governing such third-party offerings are subject to their respective terms of service.
Eligibility: Certain services accessible through the Website and Mobile Application are not available to individuals under the age of 18 or to users who have been suspended or banned from our system for any reason.

Electronic Communication: When interacting with this Website/Mobile Application or sending emails and other electronic communications via your desktop or mobile device, you engage in electronic correspondence with us. By sending such communications, you agree to receive responses from us in electronic form, and you have the option to retain copies of these communications for your personal records.

SERVICES

MODIFICATIONS TO THE SERVICE

We reserve the right to exercise our discretion in making alterations, adjustments, enhancements, or removals, collectively referred to as "Changes," to these Terms at any time. You may be notified of these Changes through an email sent to the email address associated with your Account or by the publication of an updated version of the Terms, encompassing the Changes, on our Website and Mobile Application. Your continued use of the Site following the posting of these modifications indicates your acceptance and commitment to adhere to these Changes.

REGISTRATION

To access specific features and services on the GoRides website, you must complete a mandatory registration process to establish a user account. Upon registration, the system will generate credentials to facilitate your interaction with our services. Accuracy, currency, and completeness of information, such as your name, email address, and other pertinent details, are required during this process. It is your responsibility to maintain up-to-date and accurate information associated with your account.

Securing your account is of utmost importance, and you are accountable for maintaining the confidentiality of your account credentials, including your username and password. You are solely responsible for any activities conducted under your account. In the event of suspected unauthorized use or a security breach, timely notification to us is essential for appropriate action.

We reserve the right to suspend or terminate user accounts when necessary, especially in cases of a breach of these Terms, engagement in fraudulent activities, or non-compliance with our policies. The collection and processing of personal data for account creation and usage adhere to our Privacy Policy, and by creating an account, you consent to our data practices as outlined therein.

Options for account deletion are typically available in your account settings, but be aware that this action may result in the loss of certain data and restrict access to specific features. For details on data retention and deletion, please refer to our Privacy Policy.

Your account is designated for personal use, and sharing account credentials or using another person's account is strictly prohibited. Violation of these terms may result in the suspension or termination of your account.

By creating an account on the GoRides website, you acknowledge that you have read, understood, and agreed to adhere to the terms and conditions specified in this Registration and Account Clause, as well as the entire Terms of Use governing your use of our website.

SHARED MOBILITY COMMITMENT

At GoRides, our commitment to shared mobility lies at the heart of everything we do. We believe that transportation should be more than just getting from point A to point B—it should be about fostering connections, reducing environmental impact, and creating a sense of community among travelers.

When you choose GoRides, you're not just booking a ride; you're joining a movement towards sustainable and community-driven travel experiences. Our Shared Mobility Commitment reflects our dedication to transforming the way people commute, prioritizing sustainability and inclusivity every step of the way.

By embracing shared mobility principles, users become active participants in creating a more environmentally conscious approach to commuting. Whether it's carpooling with neighbors, sharing a bike ride with colleagues, or opting for public transportation, every decision contributes to reducing carbon emissions and easing traffic congestion.

Through our Shared Mobility Commitment, we aim to inspire a shift in mindset—one where individual travel choices have collective impact. Together, we can reimagine transportation as not just a means of getting around, but as a catalyst for building stronger, more connected communities and a healthier planet for future generations. Join us on this journey towards a more sustainable and community-driven future with GoRides.

DYNAMIC PRICING AND FARE STRUCTURES

At GoRides, we believe in transparency and adaptability in providing our users with the best possible transportation services. Our dynamic pricing model is designed to respond to real-time factors, ensuring a fair and efficient system that meets the demands of both users and service providers.

Dynamic pricing allows us to adjust fares based on various factors such as demand, time of day, and distance. This flexibility ensures that our users have access to reliable and efficient transportation services even during peak hours when demand is high. By acknowledging the transparent and dynamic nature of our pricing, users can make informed decisions, understanding that fares may vary based on live conditions.

The real-time adjustment of fares is crucial for maintaining optimal service availability and reliability. During periods of increased demand, dynamic pricing helps encourage more drivers to be available, ensuring that users can access rides when they need them most. Conversely, during off-peak times, dynamic pricing often results in more cost-effective rides for users.

By embracing the transparent and dynamic nature of our pricing, users contribute to the overall efficiency of our transportation network. This model not only helps balance supply and demand but also ensures that users have access to rides when they need them, creating a reliable and responsive transportation experience. At GoRides, our commitment to dynamic pricing reflects our dedication to providing a fair, efficient, and user-centric approach to transportation services.

USER CONTENT

Content Responsibility.

The Website/Mobile Application provides you with the opportunity to contribute content, feedback, and more. It is essential to recognize that you bear full responsibility for the content you submit. By submitting content, you affirm that you have the necessary permissions for its usage.

When engaging in content submission on the Website/Mobile Application, please refrain from submitting content that:

Contains language, text, photographs, or visuals that are disrespectful, profane, abusive, racially or religiously offensive, or filled with inflammatory attacks.
Is defamatory, fraudulent, inaccurate, misleading, unfair, contains exaggerations, unsupported claims, or derogatory remarks, or is highly inflammatory.
Violates the privacy rights of third parties, is excessively harmful or offensive to individuals or communities.
Discriminates based on race, religion, national origin, age, marital status, gender, sexual orientation, disability, or contravenes any applicable laws.
Violates or encourages violations of local, state, federal, or international laws, regulations, rules, or ordinances.
Repeatedly contacts another user, engages in offensive comments about others, or posts the same message multiple times using different email addresses or subjects.

Any content submitted that meets these criteria will be rejected by us. In cases of repeated violations, we reserve the right to terminate a user's access to the Website and Mobile Application without prior notice.

CARPOOLING AND BIKE POOLING GUIDELINES

At GoRides, we prioritize safety, efficiency, and a positive experience for all participants in our carpooling and bike pooling services. To ensure a secure and enjoyable shared travel experience, users engaging in carpooling and bike pooling are expected to adhere to GoRides' comprehensive guidelines.

These guidelines are designed to create a framework that fosters a safe and efficient shared travel environment. Users play a vital role in contributing to this environment by understanding and complying with the guidelines set forth by GoRides. Key aspects covered in these guidelines include:

Safety Protocols: Users are expected to prioritize safety during carpooling and bike pooling. This includes wearing seat belts, using appropriate safety gear for bike pooling, and adhering to all traffic rules and regulations. By following safety protocols, users contribute to creating a secure environment for themselves and fellow travelers.
Communication Etiquette: Effective communication is essential for a smooth shared travel experience. Users are encouraged to communicate courteously and respectfully with fellow participants. Clear and respectful communication helps in coordinating pick-up and drop-off points, ensuring a seamless journey for everyone involved.
Adherence to Local Traffic Regulations: Users must comply with local traffic regulations and laws during carpooling and bike pooling. This includes respecting speed limits, parking regulations, and any other traffic-related rules. By following these regulations, users contribute to maintaining a lawful and orderly shared travel experience.

By adhering to these guidelines, users actively contribute to creating a positive and cooperative community atmosphere within GoRides' shared mobility services. These guidelines not only prioritize safety and efficiency but also enhance the overall experience for all participants. GoRides believes in the power of shared mobility to create a community-driven approach to commuting, and these guidelines are an integral part of realizing that vision.

BOOKING PROCEDURES

At GoRides, we understand the importance of a seamless and user-friendly booking experience. Our booking procedures are designed to provide users with clear and straightforward steps, ensuring a hassle-free process from the initial selection of services to the final confirmation of reservations.

Service Selection: The first step in our booking procedures involves users selecting the desired service. Whether it's carpooling, bike pooling, train or bus ticket booking, car rental, or auto rental, users have the flexibility to choose the service that best suits their travel needs.
Journey Details: Once the service is selected, users provide essential journey details, including the destination, date, and time. This information helps us optimize routes, estimate travel times, and ensure availability, contributing to a more efficient and reliable transportation service.
Vehicle Preferences: Depending on the chosen service, users may have the option to specify vehicle preferences, such as car type or rental duration. This customization ensures that users get the most tailored and comfortable experience according to their preferences.
Payment Information: To confirm the reservation, users provide payment information through our secure and user-friendly payment gateway. Our system ensures the confidentiality and security of sensitive information, making the payment process both safe and convenient.
Confirmation and Notifications: Once the booking is confirmed, users receive detailed confirmation information, including booking details, estimated arrival times, and any other relevant information. Users may also receive real-time notifications to stay updated on the status of their reservation.
User Account Management: Our booking procedures are integrated with user accounts, allowing for easy access to booking history, preferences, and loyalty program benefits. Users can manage their accounts efficiently, making future bookings even more convenient.

These booking procedures aim to simplify the user experience, making it accessible to individuals with varying levels of technological familiarity. The goal is to provide a streamlined process that allows users to focus on their travel needs rather than navigating complex booking systems. By adhering to these procedures, users can confidently and comfortably utilize GoRides services, contributing to a positive and stress-free travel experience.

PAYMENT

Payment Methods:

To access and enjoy GoRides' services, users agree to make payments through the available payment methods accepted by the platform. These methods may include credit cards, debit cards, digital wallets, and other forms of electronic payment.

Authorization:

By using GoRides' services, users authorize the platform to charge the applicable fees using the selected payment method. Users must ensure that they have the necessary authorization to use the selected payment method.

Transaction Security:

GoRides prioritizes the security of payment transactions. Industry-standard encryption and security protocols are employed to safeguard user payment information. Users are encouraged to follow best practices for securing their payment credentials.

Service Charges and Fees:

Users are responsible for any service charges, fees, or applicable taxes associated with the use of GoRides' services. These charges are clearly communicated to users before confirming a transaction, and users have the option to review and accept these charges.

Payment Confirmation:

Upon successful payment, users will receive a confirmation notification. It is the user's responsibility to verify the accuracy of the payment details in the confirmation message. In case of any discrepancies, users are encouraged to contact GoRides' customer support promptly.

Refunds and Cancellations:

GoRides' refund and cancellation policies are outlined in the platform's Terms of Service. Users are encouraged to review these policies to understand the conditions under which refunds or cancellations may be applicable.

Currency and Pricing:

All transactions on GoRides are conducted in the currency specified on the platform. Users acknowledge that pricing may vary based on factors such as location, demand, and the type of service requested.

Payment Disputes:

In the event of a payment dispute, users should contact GoRides' customer support to address the issue. Users are advised against initiating chargebacks without first attempting to resolve the matter through the designated channels.

Third-Party Payment Processors:

GoRides may engage third-party payment processors to facilitate transactions. Users acknowledge and agree to abide by the terms and conditions of these third-party processors when using their services.

Changes to Payment Terms:

GoRides reserves the right to update or modify payment terms at any time. Users will be notified of any changes through the platform or via email. Continued use of GoRides' services after such modifications implies acceptance of the updated payment terms.

Account Suspension for Non-Payment:

Failure to make timely payments may result in the suspension of user accounts. GoRides reserves the right to reinstate accounts upon resolution of outstanding payment issues.

By using GoRides' services and making payments through the platform, users acknowledge and agree to adhere to the terms and conditions outlined in this Payment Clause and the overall Terms of Service governing their use of the platform.

GENERAL CONDITIONS

We cannot guarantee the accuracy, completeness, validity, or timeliness of the information provided by us.
In the event of significant alterations to these terms and conditions, we may notify you through conspicuous placement of the changes or via email communication.
The Website/Mobile Application is provided to you under a limited, non-exclusive, non-transferable, and non-sublicensable license. Its usage is strictly tied to the Service, intended for personal, non-commercial purposes, and is subject to the terms and conditions outlined in this Agreement.

RESERVATION GUIDELINES

At GoRides, we believe in providing our users with clear and comprehensive guidance to ensure a smooth and stress-free process when reserving train and bus tickets. Our reservation guidelines are designed to offer essential information, empowering users to make accurate and secure reservations.

Service Selection: Begin by selecting the specific service, whether it's train or bus ticket booking, from the available options on the GoRides platform. Users have the flexibility to choose the mode of transportation that best suits their travel requirements.
Route and Schedule Information: Provide details about your journey, including the origin, destination, and preferred travel dates and times. Access to accurate and up-to-date route and schedule information allows users to plan their trips efficiently.
Ticket Type and Quantity: Choose the type of ticket you need (e.g., one-way, round-trip) and specify the quantity required. This ensures that the reservation accurately reflects the number of passengers and the chosen travel arrangement.
Seat and Class Preferences: Depending on the transportation service, users may have the option to select seat preferences or travel class. This customization allows users to tailor their travel experience based on personal preferences and requirements.
Payment Information: To confirm the reservation, users provide payment information through our secure payment gateway. Our system prioritizes the confidentiality and security of sensitive information, guaranteeing a safe and seamless payment process.
Confirmation and E-Tickets: Once the reservation is confirmed, users receive detailed confirmation information, including e-tickets if applicable. E-tickets are easily accessible through the GoRides platform, eliminating the need for physical tickets and providing a convenient digital solution.
Real-Time Updates: Users may receive real-time updates regarding their journey, such as platform changes, delays, or any other relevant information. These updates ensure that users stay informed and can plan their travel accordingly.
User Account Management: Our reservation guidelines are integrated with user accounts, allowing users to manage their reservations easily. Access to booking history and preferences enhances the overall user experience, making future reservations more efficient.

By adhering to these reservation guidelines, users contribute to the accuracy and security of their bookings. GoRides strives to empower users with the information they need to navigate the reservation process confidently. Whether it's a train or bus journey, our goal is to make the reservation experience user-friendly, ensuring that users can focus on enjoying their travels.

SHARED MOBILITY SERVICES

GoRides takes pride in offering a diverse array of shared mobility services, designed to cater to the varied travel needs and preferences of our users. Our commitment to shared mobility is evident in the range of options available, providing convenient, cost-effective, and environmentally conscious solutions for every journey. The shared mobility services offered by GoRides include:

Carpooling: Users can opt for carpooling, an eco-friendly and cost-effective mode of transportation where individuals with similar routes share a vehicle. Carpooling not only reduces individual commuting costs but also contributes to the reduction of traffic congestion and carbon emissions.
Bike Pooling: For short-distance travel, bike pooling is an ideal choice. Users can share bike rides, promoting a quicker and more agile means of transportation. This option not only offers flexibility but also aligns with our commitment to reducing the ecological footprint.
Train Ticket Booking: GoRides facilitates the booking of train tickets, providing users with a seamless and efficient way to plan and secure their railway journeys. Users can explore various routes, schedules, and classes to suit their travel preferences.
Bus Ticket Booking: Users have the convenience of booking bus tickets through GoRides, ensuring a reliable and straightforward option for both short and long-distance travel. This service provides flexibility and accessibility, catering to diverse travel requirements.
Car Rental: GoRides offers car rental services, allowing users the flexibility of personal transportation without the long-term commitment of ownership. Users can choose from a variety of vehicles based on their preferences and travel needs.
Auto Rental: Short-distance travel is made convenient with auto rental services provided by GoRides. Users can easily book auto rides for quick and efficient point-to-point transportation, adding to the range of options for shared mobility.

The flexibility to choose from these shared mobility services empowers users to make decisions that align with their specific travel needs and preferences. Whether it's the convenience of carpooling, the agility of bike pooling, or the reliability of train and bus ticket booking, GoRides aims to provide options that contribute to a more sustainable and community-driven approach to commuting.

LIMITED GUARANTEE

Through this Website/Mobile Application:

You are provided with the opportunity to access the services offered on our Website/Mobile Application.
We do not guarantee or warrant that the service descriptions are accurate, exhaustive, reliable, up-to-date, or free from errors. If a Service provided by the Website/Mobile Application does not align with its description, your sole course of action is to inform us of the issue for appropriate measures to be initiated.

USER RESPONSIBILITIES

While utilizing the Service, Website, and Mobile Application, you are required to abide by lawful purposes and conform to all pertinent legal regulations.
It is prohibited to use or access the Website/Mobile Application for the purpose of gathering market research on behalf of competing businesses.
Engaging in impersonation of individuals or entities for fraudulent or unlawful objectives is strictly forbidden.
Unauthorized use of devices, scrapers, or automation to access the Website or Mobile Application is not allowed without prior permission.
In the event of encountering any inappropriate or illegal content, you should promptly notify us.
Any disruption of the proper functioning of the Website/Mobile Application through means such as viruses, hacking, data mining, or similar actions is prohibited.
Advertisements and safety features (e.g., report abuse button) must not be obstructed or tampered with.
If you come across any inappropriate content, please inform us so that we can review and address it.
Compliance with relevant laws is mandatory, and we retain the right to investigate potential violations and take appropriate actions, including reporting unlawful activities to authorities.
We reserve the exclusive discretion to deny access to the Website/Mobile Application or services and to remove content without prior notice.

TRAIN TICKET BOOKING

At GoRides, we understand the significance of a seamless and efficient train travel experience. Our Train Ticket Booking service empowers users to conveniently plan and secure their railway journeys, ensuring a hassle-free process from start to finish. Here's an in-depth look at what this service entails:

User-Friendly Platform: GoRides provides a user-friendly platform that allows users to easily navigate and explore various train options. The intuitive interface ensures a smooth experience for both seasoned travelers and those new to train ticket booking.
Route Exploration: Users can access comprehensive information about different train routes, schedules, and available classes. This enables them to make informed decisions based on their preferences, travel dates, and budget considerations.
Ticket Type Selection: The service offers flexibility in choosing ticket types, including one-way or round-trip options. Users can customize their booking based on their specific travel needs, ensuring a tailored experience that suits their itinerary.
Class Preferences: Users have the option to select their preferred travel class, allowing for a personalized journey. Whether it's first class, second class, or other available classes, this customization enhances the overall travel experience.
Payment Security: GoRides prioritizes the security of user information during the payment process. Our secure payment gateway ensures the confidentiality of sensitive data, providing users with peace of mind while confirming their train ticket reservations.
Confirmation and E-Tickets: Once the booking is confirmed, users receive detailed confirmation information, including electronic tickets (e-tickets). E-tickets are easily accessible through the GoRides platform, eliminating the need for physical tickets and offering a convenient digital solution.
Guidelines and Procedures: To ensure a hassle-free experience, GoRides provides comprehensive guidelines and procedures for train ticket booking. These guidelines cover every step of the process, offering clarity on how to navigate the platform, select preferences, and confirm reservations.
Real-Time Updates: Users may receive real-time updates regarding their train journey, such as platform changes, delays, or any other relevant information. These updates keep users informed and allow them to plan their travel efficiently.
User Account Management: The Train Ticket Booking service is seamlessly integrated with user accounts. Users can conveniently manage their bookings, access past reservation history, and enjoy a personalized experience for future travels.

By offering a user-centric Train Ticket Booking service with detailed guidelines and procedures, GoRides ensures that users can confidently and efficiently plan their train journeys.

BUS TICKET BOOKING

At GoRides, we recognize the importance of convenient and reliable transportation options, and our Bus Ticket Booking service is designed to provide users with a seamless and efficient way to secure their bus journeys. Here's a detailed overview of what this service entails:

User-Friendly Interface: The GoRides platform features a user-friendly interface, allowing users to easily navigate and explore various bus options. The intuitive design ensures that users can effortlessly browse through routes, schedules, and available bus services.
Route and Schedule Information: Users have access to comprehensive information about different bus routes and schedules. This empowers them to make informed decisions based on their travel preferences, ensuring flexibility and convenience.
Ticket Type Selection: The Bus Ticket Booking service offers flexibility in choosing ticket types, including one-way or round-trip options. Users can customize their bookings to align with their specific travel requirements and preferences.
Seat Preferences: Depending on the bus service provider, users may have the option to select preferred seating arrangements. This customization adds an extra layer of comfort and personalization to the bus travel experience.
Payment Security: GoRides prioritizes the security of user information during the payment process. Our secure payment gateway ensures the confidentiality of sensitive data, providing users with a secure and trustworthy transaction experience.
Confirmation and E-Tickets: Once the booking is confirmed, users receive detailed confirmation information, including electronic tickets (e-tickets). E-tickets are easily accessible through the GoRides platform, eliminating the need for physical tickets and offering a convenient digital solution.
Guidelines for Booking: To ensure a smooth and efficient booking process, GoRides provides users with clear guidelines for bus ticket booking. These guidelines cover the steps involved in selecting routes, making reservations, and confirming bookings.
Real-Time Updates: Users may receive real-time updates regarding their bus journey, including any changes in schedules or platforms. These updates help users stay informed and plan their travel more effectively.
User Account Management: The Bus Ticket Booking service is seamlessly integrated with user accounts, allowing users to manage their bookings easily. Access to past reservation history and preferences enhances the overall user experience for future bus travels.

By offering a user-centric Bus Ticket Booking service with clear guidelines and a secure payment process, GoRides ensures that users can confidently plan and enjoy their bus journeys.

CAR RENTAL SERVICES

GoRides recognizes the importance of flexible and convenient personal transportation, and our Car Rental Services are designed to offer users a comprehensive and tailored solution for their travel needs. Here's a detailed overview of what our Car Rental Services entail:

Diverse Vehicle Options: GoRides provides users with a diverse fleet of vehicles to choose from, ensuring that there's a suitable option for every travel requirement. Users can select from various car types, sizes, and features to match their preferences and needs.
Rental Duration Flexibility: Users have the flexibility to choose the duration of their car rental, whether it's for a few hours, a day, or an extended period. This flexibility allows users to tailor their car rental experience based on the specific demands of their itinerary.
Booking Process: The booking process for car rentals is streamlined and user-friendly. Users can easily navigate the platform, select their desired car, specify rental duration, and proceed with the reservation. The intuitive interface ensures a hassle-free experience for users of all levels of technological familiarity.
Payment Security: GoRides prioritizes the security of user information during the payment process for car rentals. Our secure payment gateway ensures the confidentiality of sensitive data, providing users with a safe and trustworthy transaction experience.
Confirmation and Rental Details: Once the booking is confirmed, users receive detailed confirmation information, including rental details and pickup instructions. This ensures that users have all the necessary information for a smooth and stress-free car rental experience.
Guidelines and Policies: GoRides provides users with clear guidelines and policies related to car rentals. These guidelines cover aspects such as fuel policies, mileage limits, and any other terms and conditions associated with the rental. Users are encouraged to review these guidelines to ensure a transparent and informed rental experience.
Real-Time Updates: Users may receive real-time updates regarding their car rental, including information on vehicle availability, pickup/drop-off details, and any changes in the reservation. These updates contribute to a more seamless and reliable car rental experience.
User Account Management: The Car Rental Services are seamlessly integrated with user accounts, allowing users to manage their rentals efficiently. Access to past rental history and preferences enhances the overall user experience for future car rentals.

By offering a user-centric Car Rental Service with diverse options, flexible rental durations, and clear guidelines, GoRides ensures that users can confidently and conveniently navigate their personal transportation needs.

AUTO RENTAL SERVICES

GoRides understands the importance of convenient and efficient transportation, especially for short-distance travel. Our Auto Rental Services are designed to provide users with a straightforward and accessible mode of transportation. Here's an in-depth look at what our Auto Rental Services offer:

Point-to-Point Convenience: Auto rental services cater to the need for quick and efficient point-to-point transportation. Users can conveniently rent an auto for short-distance travel, offering a flexible and time-efficient solution for their commuting needs.
Diverse Auto Options: GoRides provides users with a variety of auto options to choose from. Whether it's a standard auto or a specific type based on user preferences, our platform ensures that users have access to a range of choices to enhance their short-distance travel experience.
Booking Process: The booking process for auto rentals is designed to be user-friendly and efficient. Users can easily navigate the platform, select their desired auto, specify the rental duration, and proceed with the reservation. The intuitive interface ensures a hassle-free experience for users of all levels of technological familiarity.
Payment Security: GoRides prioritizes the security of user information during the payment process for auto rentals. Our secure payment gateway ensures the confidentiality of sensitive data, providing users with a safe and trustworthy transaction experience.
Confirmation and Rental Details: Once the booking is confirmed, users receive detailed confirmation information, including rental details and pickup instructions. This ensures that users have all the necessary information for a smooth and stress-free auto rental experience.
Guidelines and Policies: GoRides provides users with clear guidelines and policies related to auto rentals. These guidelines cover aspects such as pricing structures, rental duration limits, and any other terms and conditions associated with the rental. Users are encouraged to review these guidelines to ensure a transparent and informed rental experience.
Real-Time Updates: Users may receive real-time updates regarding their auto rental, including information on vehicle availability, pickup/drop-off details, and any changes in the reservation. These updates contribute to a more seamless and reliable auto rental experience.
User Account Management: The Auto Rental Services are seamlessly integrated with user accounts, allowing users to manage their rentals efficiently. Access to past rental history and preferences enhances the overall user experience for future auto rentals.

By offering a user-centric Auto Rental Service with diverse options and a convenient booking process, GoRides ensures that users can confidently and efficiently navigate their short-distance transportation needs.

EXCLUSION OF LIABILITY

We hereby release ourselves from any responsibility for potential direct or indirect damages that may arise from the utilization of our products or services. Furthermore, we disclaim any liability for delays or errors resulting from circumstances beyond our control, including Force Majeure events such as labor disputes, fires, wars, government decisions, and more. Additionally, we do not accept responsibility for user conduct and the quality of services provided by us on our Website and Mobile Application.

You acknowledge and consent to the absence of guarantees regarding the accuracy, completeness, validity, or timeliness of information provided by us or third parties. We shall not be held accountable for any content posted by us or any third party. It remains your responsibility to exercise judgment, caution, and common sense when evaluating potential methods, offers, and information from us or third parties.

Furthermore, we disavow any responsibility for direct, indirect, consequential, or other types of loss or damage that users may incur through the use of our Website and Mobile Application, including data or information loss, as well as financial or physical loss or damage. Under no circumstances shall The PGORIDES SERVICES PRIVATE LIMITED, its owners, directors, employees, partners, agents, suppliers, or affiliates be held liable for indirect, incidental, special, consequential, or exemplary expenses, including but not limited to loss of profits, data, usage, goodwill, or other intangible losses arising from various circumstances, even if we were aware of the potential for such damage.

NO RESPONSIBILITY

We do not hold responsibility for the following:

Any losses that you may suffer as a result of inaccuracies or incompleteness in the information you provide on our Website and Mobile Application.
Any losses that arise from your inability to access our Website and Mobile Application at any given time.
Any errors within or omissions from our Website or Mobile Application.
Any losses that may occur as a result of your reliance on comments, posts, or reviews (whether related to our services or those of our partners) on our Website or Mobile Application.
Any unauthorized access to or loss of personal information that is beyond our control.

USER RESPONSIBILITIES IN SHARED TRAVEL

At GoRides, we believe in fostering a positive and cooperative community atmosphere within our shared mobility services. As part of this commitment, we outline clear user responsibilities for shared travel experiences. Here's a detailed breakdown of what users are expected to uphold during their shared journeys:

Personal Conduct: Users bear responsibility for their conduct and actions throughout shared travel experiences. This includes maintaining respectful and courteous behavior towards fellow passengers, GoRides staff, and anyone involved in the journey.
Safety Guidelines: Adhering to safety guidelines is paramount. Users are expected to prioritize safety by following all safety protocols outlined by GoRides. This encompasses wearing seat belts, using safety gear in the case of bike pooling, and complying with local traffic regulations.
Respect for Fellow Passengers: A fundamental aspect of shared travel is mutual respect. Users must respect the privacy, comfort, and personal space of fellow passengers. Disruptive behavior, harassment, or any actions that compromise the well-being of others will not be tolerated.
Contribution to Positive Atmosphere: Users play a crucial role in contributing to a positive and cooperative community atmosphere. By fostering a sense of community and collaboration, users can enhance the overall shared travel experience for everyone involved.
Cooperation with GoRides Staff: Users are expected to cooperate with GoRides staff, drivers, and any personnel associated with the shared travel service. This cooperation ensures a smooth and efficient journey for all participants.
Communication Etiquette: Effective communication is key to a successful shared travel experience. Users are encouraged to communicate courteously and clearly, particularly when coordinating pick-up and drop-off points with fellow passengers and drivers.
Adherence to Local Regulations: Users must comply with all local regulations and laws related to shared travel. This includes respecting speed limits, parking regulations, and any other traffic-related rules to ensure the safety and legality of the journey.
Promptness and Timeliness: Users should strive to be punctual for shared travel arrangements. Timely arrival at designated pick-up points helps maintain a smooth and efficient travel schedule for all participants.

By adhering to these user responsibilities, individuals contribute to the creation of a safe, respectful, and positive shared travel environment. GoRides is dedicated to providing a community-driven approach to commuting, and user cooperation is instrumental in realizing this vision.

BOOKING PROCEDURES AND GUIDELINES

At GoRides, we are committed to providing our users with a standardized and user-friendly experience when reserving various transportation services. The Booking Procedures and Guidelines have been meticulously designed to cover the necessary steps and rules users need to follow. This ensures a seamless and consistent booking process across all our services. Here's a detailed breakdown of what the Booking Procedures and Guidelines entail:

User-Friendly Interface: Our platform features an intuitive and user-friendly interface, making it easy for users to navigate through the booking process. Clear and straightforward design elements guide users at every step, ensuring accessibility for users of all levels of technological familiarity.
Service Selection: Users begin by selecting the specific transportation service they require, whether it's carpooling, bike pooling, train ticket booking, bus ticket booking, car rental, or auto rental. The diverse range of services is presented clearly, allowing users to choose based on their travel needs.
Route and Schedule Information: Depending on the chosen service, users input details such as origin, destination, and preferred travel dates and times. Access to comprehensive route and schedule information empowers users to plan their journeys efficiently.
Ticket Type and Quantity: For services like train and bus ticket booking, users have the flexibility to choose ticket types, such as one-way or round-trip, and specify the quantity required. This customization ensures that reservations accurately reflect the number of passengers and desired travel arrangements.
Vehicle and Seat Preferences: In services like carpooling and bike pooling, users may have the option to specify vehicle or seat preferences. This customization adds a personal touch to the shared travel experience, accommodating individual preferences and requirements.
Payment Information: The secure payment gateway ensures the confidentiality and security of user information during the payment process. Users can confidently provide payment details, knowing that their transactions are protected.
Confirmation and E-Tickets: Once the booking is confirmed, users receive detailed confirmation information, including electronic tickets (e-tickets) where applicable. E-tickets are easily accessible through the GoRides platform, providing a convenient and paperless solution.
Real-Time Updates: Users may receive real-time updates regarding their bookings, including any changes, delays, or relevant information. These updates contribute to a more informed and stress-free travel experience.
User Account Management: The Booking Procedures and Guidelines are seamlessly integrated with user accounts, allowing users to manage their bookings efficiently. Access to booking history and preferences enhances the overall user experience, making future reservations more streamlined.

By adhering to the Booking Procedures and Guidelines, users can confidently navigate the reservation process, ensuring a standardized and user-friendly experience across all GoRides services.

VEHICLE USAGE POLICIES

At GoRides, the safety and satisfaction of our users are of utmost importance. To ensure a safe and efficient vehicle usage experience, we have established clear and comprehensive Vehicle Usage Policies. These policies outline the rules and regulations that users must adhere to when utilizing our rental services, encompassing both car and auto rentals. Here's a detailed breakdown of our Vehicle Usage Policies:

Driver Eligibility: Users must meet specific eligibility criteria to be eligible to drive rental vehicles. This includes possessing a valid driver's license, meeting age requirements, and any additional criteria specified by local regulations.
Vehicle Inspection: Before initiating the journey, users are responsible for conducting a thorough inspection of the rental vehicle. Any pre-existing damages or issues should be documented and reported to GoRides to ensure transparency and accountability.
Fuel Policies: Users must adhere to the fuel policies outlined in the Vehicle Usage Policies. This may include returning the vehicle with the same level of fuel as when it was rented or following any specific fuel-related instructions provided.
Mileage Limits: Vehicle Usage Policies may specify mileage limits for the rental period. Users should be aware of and adhere to these limits to avoid any additional charges or penalties.
Driving Behavior: Users are expected to drive responsibly and in accordance with local traffic laws and regulations. Reckless driving, speeding, or any behavior that compromises the safety of the vehicle and its occupants is strictly prohibited.
Vehicle Cleanliness: Users are responsible for maintaining the cleanliness of the rental vehicle during the rental period. Excessive dirt, spills, or damage to the interior may result in additional cleaning fees.
Prohibited Activities: The Vehicle Usage Policies outline activities that are strictly prohibited while using the rental vehicle. This may include smoking, transporting pets without proper containers, and engaging in any illegal or unsafe activities.
Reporting Incidents: In the event of an accident, damage, or any incidents involving the rental vehicle, users are required to promptly report the incident to GoRides and follow the outlined procedures for reporting and resolving issues.
Extension of Rental Period: Users seeking to extend the rental period must adhere to the procedures and policies outlined in the Vehicle Usage Policies. Failure to comply may result in additional charges or penalties.
Return Procedures: Users must follow the specified return procedures when concluding the rental period. This includes returning the vehicle to the designated location within the agreed-upon timeframe and in the condition specified in the policies.
Penalties for Violations: The Vehicle Usage Policies outline penalties for violations of the established rules and regulations. Users should familiarize themselves with these penalties to ensure compliance and avoid any adverse consequences.

By adhering to these Vehicle Usage Policies, users contribute to a safe, responsible, and enjoyable rental experience with GoRides. Our commitment to transparency and user satisfaction is reflected in these policies, ensuring a positive and efficient vehicle usage experience for all.

RELEASE

You release us and our successors from any responsibilities, liabilities, claims, demands, and legal actions, encompassing personal injuries, fatalities, and property damage, whether directly or indirectly related to or arising from your use of the Services, collectively referred to as "Claims.

COMMUNITY SAFETY MEASURES

At GoRides, the safety and well-being of our community are paramount. To uphold our commitment to a secure environment, we have implemented comprehensive Community Safety Measures. Users are expected to adhere to these outlined safety measures to contribute to a collective effort in maintaining a safe and secure atmosphere within our shared mobility services. Here's a detailed breakdown of our Community Safety Measures:

Adherence to Safety Guidelines: Users are expected to strictly adhere to the safety guidelines established by GoRides. These guidelines encompass a range of safety protocols, including but not limited to, wearing seat belts, utilizing safety gear in bike pooling, and following recommended COVID-19 safety measures.
Responsible Behavior: Users are required to exhibit responsible behavior during shared mobility experiences. This includes refraining from any actions that may compromise the safety and comfort of fellow passengers, drivers, and community members.
Emergency Procedures: In the event of an emergency, users are expected to follow outlined emergency procedures promptly. This may include reporting incidents, contacting emergency services, and cooperating with GoRides staff to ensure a swift and effective response.
Communication Etiquette: Effective communication is vital for community safety. Users are encouraged to communicate courteously and clearly with fellow passengers, drivers, and GoRides staff. Clear communication contributes to a positive and cooperative shared mobility environment.
Awareness of Surroundings: Users should maintain awareness of their surroundings and exercise caution during shared mobility services. This includes being attentive to traffic conditions, potential hazards, and following any safety instructions provided by the service provider.
Respect for Personal Space: To ensure a comfortable and secure environment, users are expected to respect the personal space of fellow passengers. Disruptive behavior, harassment, or any actions that violate the privacy and comfort of others are strictly prohibited.
Reporting Safety Concerns: Users are encouraged to promptly report any safety concerns or incidents to GoRides. This proactive approach allows us to address issues promptly and implement necessary measures to enhance overall community safety.
Zero-Tolerance for Unsafe Practices: GoRides maintains a zero-tolerance policy for unsafe practices. Any behavior that compromises the safety and well-being of the community will be addressed with the utmost seriousness, and appropriate actions will be taken.
Cooperation with Safety Initiatives: Users are expected to cooperate with safety initiatives implemented by GoRides. This may include participating in awareness campaigns, adhering to safety protocols, and contributing to a culture of safety within the community.
Continuous Improvement: GoRides is dedicated to continuous improvement in safety measures. Users are encouraged to provide feedback on safety-related aspects, contributing to ongoing efforts to enhance and refine our safety protocols.

By adhering to these Community Safety Measures, users play a vital role in fostering a secure and positive environment within GoRides' shared mobility services. Join us in prioritizing community safety and contributing to a culture of responsibility and cooperation for the well-being of all participants in our shared mobility community.

REAL-TIME TRAFFIC OPTIMIZATION

To ensure a seamless and efficient transportation experience, GoRides employs cutting-edge technology for real-time traffic optimization. This technology enhances the overall efficiency of our services, contributing to a smoother travel experience for our users. Here's a detailed overview of how Real-Time Traffic Optimization works:

Dynamic Routing: GoRides utilizes real-time data to dynamically optimize routes based on current traffic conditions. This minimizes travel times, reduces congestion, and enhances the overall efficiency of our transportation services.

Minimized Wait Times: Real-time traffic optimization helps minimize wait times for users by dynamically adjusting routes to avoid traffic bottlenecks and delays. This ensures that users can experience prompt and reliable transportation services.

Live Updates for Users: Users receive live updates on their journey, including real-time information on route changes, estimated arrival times, and any potential disruptions. This transparency allows users to plan and adjust their schedules with confidence.

Efficient Resource Allocation: By optimizing routes in real-time, GoRides ensures efficient allocation of resources, including vehicles and drivers. This contributes to a more sustainable and cost-effective operation, benefiting both users and the environment.

Continuous Improvement: GoRides is committed to continuous improvement in traffic optimization technology. By staying at the forefront of technological advancements, we aim to provide users with the most efficient and up-to-date transportation solutions.

Join us at GoRides in making a positive impact on the environment and enjoying a transportation experience that is not only efficient but also environmentally conscious. By choosing GoRides, users actively contribute to the reduction of carbon emissions and support initiatives that pave the way for a more sustainable future.

USER-GENERATED CONTENT AND RATINGS

At GoRides, we believe in the power of community feedback. The User-Generated Content and Ratings feature allows users to actively contribute to our community by sharing their experiences and insights. We value user-generated content as a vital tool for continuous improvement and community engagement. Here's a detailed breakdown of how User-Generated Content and Ratings work:

Rating System: Users have the opportunity to provide ratings for their experiences with GoRides services. The rating system typically involves assigning a numerical score or using a star-based system, allowing users to express their satisfaction levels.
Feedback and Reviews: In addition to ratings, users can provide written feedback and reviews detailing their experiences. This qualitative information is invaluable for both GoRides and the community, offering insights into specific aspects of the services, drivers, or overall user experience.
Community Contribution: By sharing ratings and feedback, users actively contribute to the GoRides community. This collective input helps create a transparent and trustworthy platform, where users can make informed decisions based on the experiences of their peers.
Constructive Contributions: GoRides encourages users to provide constructive and responsible feedback. This ensures that the community benefits from meaningful contributions, and it helps GoRides address any areas that may require improvement.
Community Guidelines: Users are expected to adhere to community guidelines when submitting content and ratings. This includes refraining from inappropriate language, respecting privacy, and providing accurate and relevant information.
Recognition of User Contributions: GoRides recognizes the value of user contributions and may acknowledge top contributors or outstanding reviews. This recognition fosters a sense of community and appreciation for users who actively participate in enhancing the overall experience.

SPAM POLICY

Participating in unlawful spam activities is expressly forbidden on the Website or any of our Services. This prohibition encompasses actions like gathering email addresses and personal information from others or distributing large-scale commercial emails.

THIRD-PARTY LINKS

The Website and Mobile Application may contain links to external or third-party websites ("External Sites"). These links are provided for your convenience only and do not signify our endorsement of the content available on such External Sites. The content on these External Sites is created and maintained by third parties, and you may contact the administrators of these External Sites directly.

We bear no responsibility for the content provided through the links to any External Sites, and we do not make any representations regarding the accuracy or reliability of the information presented on these External Sites. When downloading files from these websites, it is recommended to take precautions to safeguard your computer from viruses and other potentially harmful programs. Should you decide to access these linked External Sites, you proceed at your own risk.

ECO-FRIENDLY VEHICLE OPTIONS

At GoRides, we recognize the pivotal role transportation plays in environmental sustainability. Our commitment to a greener future is evident through the provision of eco-friendly travel alternatives. Users engaging with GoRides have the opportunity to make a positive impact on the environment by choosing from our selection of environmentally conscious vehicle options, including electric or hybrid vehicles.

We understand that traditional modes of transportation can significantly contribute to carbon emissions and environmental degradation. As a response to this challenge, GoRides has curated a fleet of vehicles that align with our collective commitment to a sustainable future. Electric and hybrid vehicles, known for their lower carbon footprint, reduced air pollution, and increased energy efficiency, form an integral part of our offerings.

By opting for these eco-friendly vehicle options, users actively participate in the reduction of carbon emissions, contributing to a cleaner and healthier planet. This choice aligns with our mission to foster sustainable transportation solutions and reinforces our commitment to creating a more environmentally conscious approach to commuting.

The availability of eco-friendly vehicle options at GoRides provides users with the power to make environmentally responsible choices without compromising on convenience or comfort. Together, we embark on a journey towards a more sustainable future, one ride at a time. Join us in supporting this collective commitment to a greener, healthier planet with GoRides.

GEOGRAPHICAL SERVICE LIMITATIONS

Users should be aware that certain GoRides services may have Geographical Service Limitations, meaning they may be available only in specific geographical areas. GoRides reserves the right to define service boundaries based on operational considerations. Here's a detailed look at how Geographical Service Limitations function:

Service Availability: Users are responsible for verifying the availability of specific GoRides services in their geographical location. This information is typically accessible through the GoRides platform or customer support channels.
Definition of Service Boundaries: GoRides defines service boundaries based on operational feasibility, local regulations, and other considerations. These boundaries may impact the availability of certain services in specific regions or cities.
Transparent Communication: GoRides maintains transparency in communicating Geographical Service Limitations to users. Clear information is provided through the platform, ensuring that users are aware of any limitations before attempting to access particular services.
Updates and Changes: GoRides reserves the right to update or change Geographical Service Limitations based on evolving operational needs. Users will be informed of any such changes through the appropriate communication channels.
Alternative Service Options: In cases where certain services may not be available in a specific location, GoRides may offer alternative service options or recommendations to ensure users can still access transportation solutions that meet their needs.

COLLABORATION WITH LOCAL BUSINESSES

GoRides believes in the strength of community partnerships. Our Collaboration with Local Businesses is a testament to our commitment to enhancing services by integrating with the local ecosystem. Users play a vital role in supporting and benefiting from these collaborations. Here's a detailed overview of our Collaboration with Local Businesses:

Local Business Partnerships: GoRides collaborates with local businesses to enrich the overall user experience. These partnerships may involve promotions, offers, or integrations that enhance the value of GoRides services through connections with local establishments.
User Acknowledgment: Users acknowledge and support the Collaborations with Local Businesses, understanding that certain promotions, discounts, or special offers may be a result of these partnerships. This collaboration contributes to a vibrant local economy and provides users with additional benefits.
Transparent Communication: GoRides maintains transparent communication about collaborations with local businesses. Users receive clear information about any promotions or offers that stem from these partnerships, ensuring transparency in the value-added services provided.
Community Integration: Collaboration with local businesses fosters a sense of community integration. Users benefit from the unique offerings provided by local establishments, creating a mutually beneficial relationship that strengthens the local economy and enriches the overall user experience.

ZERO-EMISSION INITIATIVES

GoRides is committed to making a positive impact on the environment through Zero-Emission Initiatives. These initiatives aim to reduce carbon emissions and promote sustainable mobility options. Users are encouraged to actively participate in these efforts by choosing eco-friendly transportation options. Here's an in-depth look at our Zero-Emission Initiatives:

Promoting Eco-Friendly Options: GoRides actively promotes eco-friendly transportation options, such as electric or hybrid vehicles, that contribute to a reduction in carbon emissions. Users are encouraged to choose these options to support the transition to sustainable mobility.
Environmental Impact: Users play a crucial role in reducing their environmental impact by opting for zero-emission transportation. This choice aligns with GoRides' commitment to sustainability and contributes to the collective effort to address climate change and promote greener practices.
Educational Initiatives: GoRides engages in educational initiatives to raise awareness about the environmental impact of transportation choices. Users are provided with information and resources to make informed decisions that align with our Zero-Emission Initiatives.
Continuous Innovation: GoRides is dedicated to continuous innovation in zero-emission technologies and practices. By staying at the forefront of advancements, we strive to offer users cutting-edge solutions that prioritize environmental sustainability.

PERSONAL INFORMATION AND PRIVACY POLICY

By entering or utilizing this Website and Mobile Application, you consent to our utilization, storage, or other processing of your personal information in accordance with our Privacy Policy.

INNOVATIVE RIDE-SHARING TECHNOLOGIES

To optimize the user experience, GoRides leverages Innovative Ride-Sharing Technologies. These technologies are designed to enhance the efficiency, convenience, and overall quality of transportation services. Users are expected to leverage and adapt to these technologies for a seamless and efficient transportation experience. Here's a detailed breakdown of how Innovative Ride-Sharing Technologies work:

Real-Time Updates: Innovative technologies provide users with real-time updates on their rides. This includes information on driver location, estimated arrival times, and any changes to the route, ensuring users have accurate and up-to-date information.
Dynamic Routing: GoRides utilizes dynamic routing technology to optimize routes based on real-time traffic conditions. This minimizes travel times, reduces congestion, and enhances the overall efficiency of transportation services.
User-Friendly Platforms: The integration of innovative technologies ensures that GoRides platforms, both on the web and mobile, are user-friendly. This allows users to effortlessly book rides, track trips, and make secure payments, contributing to a seamless and convenient experience.
Efficient Resource Allocation: Innovative technologies assist in the efficient allocation of resources, including vehicles and drivers. This contributes to a more sustainable and cost-effective operation, benefiting both users and the environment.
Continuous Improvement: GoRides is committed to continuous improvement in ride-sharing technologies. By staying abreast of technological advancements, we aim to provide users with the most efficient and up-to-date transportation solutions.

ERRORS, INACCURACIES, AND OMISSIONS

While every endeavor has been made to provide accurate and error-free information on this Website and Mobile Application, we apologize for any inadvertent errors or omissions that may have occurred. We cannot guarantee that the use of the Website or Mobile Application will be entirely free from errors or suitable for your intended purpose, always available in a timely manner, or that any defects will be promptly corrected. Furthermore, we cannot assure that the website or the server hosting it will be free from viruses or bugs, or that it represents the full functionality, accuracy, and reliability of the Website and Mobile Application. We do not make any warranties, whether explicit or implicit, regarding fitness for a particular purpose or accuracy.

PRIVACY IN SHARED RIDES

Privacy is paramount in shared rides facilitated by GoRides. We prioritize the confidentiality and security of personal information during shared journeys, ensuring a safe and respectful environment for all users. Here's a detailed breakdown of our commitment to Privacy in Shared Rides:

Guidelines for Privacy: Users understand and respect the privacy of fellow travelers during shared rides. GoRides establishes clear guidelines that prioritize the confidentiality and security of personal information, fostering a sense of trust and comfort among users.
User Agreement: By choosing GoRides, users implicitly agree to abide by the established guidelines for privacy in shared rides. This agreement ensures that users contribute to creating a positive and respectful community atmosphere during their shared travel experiences.
Driver and Passenger Etiquette: GoRides encourages both drivers and passengers to adhere to a set of privacy-centric etiquette. This includes refraining from intrusive inquiries, respecting personal space, and refraining from sharing sensitive information without explicit consent.
Confidentiality Measures: GoRides employs measures to maintain confidentiality during shared rides. This includes secure data handling practices, encrypted communication channels, and strict adherence to privacy policies to protect user information.

DYNAMIC EVENT TRANSPORTATION SOLUTIONS

GoRides understands that transportation needs can vary during special events. To address these requirements, we provide Dynamic Event Transportation Solutions. Users agree to follow specific guidelines and procedures associated with these services, ensuring smooth coordination and efficient travel during special events. Here's a detailed breakdown of our Dynamic Event Transportation Solutions:

Tailored Transportation Solutions: Dynamic Event Transportation Solutions are tailored to meet the unique travel needs during special events. This can include large gatherings, festivals, conferences, or any event where transportation coordination is essential.
Guidelines and Procedures: Users agree to follow specific guidelines and procedures established for Dynamic Event Transportation Solutions. These guidelines are designed to facilitate smooth coordination, efficient routing, and timely transportation services during the event.
Pre-Event Planning: GoRides engages in pre-event planning to ensure that transportation resources are optimized for the expected demand. This proactive approach helps anticipate and address transportation needs, enhancing the overall efficiency of services during special events.
Real-Time Updates: Users can expect real-time updates and communication during special events. This includes information on pick-up points, designated routes, and any adjustments to the transportation plan, ensuring users stay informed and can plan their travel accordingly.

PRIVACY AND DATA SECURITY

At GoRides, safeguarding the privacy and security of user data is a fundamental commitment. We prioritize transparency and trust, ensuring that users feel confident and secure when using our services. Here's an in-depth look at our approach to Privacy and Data Security:

Data Handling Practices: Detailed information on our data handling practices is provided to users. This includes the collection, storage, and processing of user data. GoRides ensures that all data practices adhere to industry standards and legal requirements, promoting transparency and informed decision-making for users.
User Consent: Users are explicitly informed about the purposes for which their data is collected and processed. Consent is sought before gathering any personal information, ensuring that users have control over their data and are aware of how it will be utilized within the GoRides platform.
Security Measures: GoRides implements robust security measures to protect user data. This includes encryption protocols, secure data storage, and access controls to prevent unauthorized access. Regular assessments and updates are conducted to stay ahead of evolving cybersecurity threats.
Transparent Privacy Policies: Our privacy policies are transparent and easily accessible. Users can review these policies to gain a comprehensive understanding of how their data is handled, who has access to it, and the measures in place to safeguard their privacy.
User Empowerment: GoRides empowers users to exercise control over their data. Users have the right to access, modify, or delete their personal information. The platform provides user-friendly tools and settings that allow individuals to manage their privacy preferences effectively.
Educational Initiatives: GoRides engages in educational initiatives to enhance user awareness of privacy and data security. Users receive information about best practices for online privacy, enabling them to make informed decisions and take an active role in protecting their personal information.

Continuous Improvement: We are committed to continuous improvement in our privacy and data security practices. Feedback from users, industry developments, and evolving best practices are considered in refining and enhancing our data protection measures.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Website, Mobile Application, and the Service are provided on an 'As Is' and 'As Available' basis, without any warranties of any kind. This includes no guarantee that the Website/Mobile Application will operate without errors or that the Website/Mobile Application, servers, its content, or services are free from computer viruses or similar contaminants or destructive features.

We explicitly disclaim all warranties, including but not limited to warranties of title, non-infringement of third-party rights, and fitness for a particular purpose, as well as any warranties arising from a course of dealing, course of performance, or usage of trade. Regarding any warranty, contract, or common law tort claims:

(I) We shall not be liable for any incidental, consequential, or substantial damages, lost profits, or damages resulting from lost data or business interruption resulting from the use or inability to access and use the Website/Mobile Application or its content, even if we have been advised of the possibility of such damages.

The Website and Mobile Application may contain technical inaccuracies, typographical errors, or omissions. Unless required by applicable laws, we are not responsible for such typographical, technical, or pricing errors found on the Website/Mobile Application. Additionally, the Website/Mobile Application may provide information on certain services, not all of which may be available in every location. A reference to a service on the Website and Mobile Application does not imply that such a service is or will be accessible in your area. We reserve the right to make changes, corrections, and/or improvements to the Website/Mobile Application at any time without prior notice

The Website/Mobile Application comprises various content, encompassing software, text, graphics, images, designs, sound recordings, audiovisual works, and other materials provided by us or on our behalf (collectively referred to as the “Content”). Ownership of this Content may reside with us or third parties. Unauthorized use of the Content may constitute a violation of copyright, trademark, and other applicable laws. You possess no inherent rights to the Content, and its utilization is only permissible under this Agreement. Any other usage necessitates prior written consent from us. Preservation of all copyright and other proprietary notices in the original Content is mandatory when making copies. You are prohibited from transferring, licensing, sublicensing, selling, modifying, reproducing, publicly displaying, creating derivative works from, distributing, or utilizing the Content for public or commercial purposes. The posting or use of the Content on any other website or within a networked computer environment for any purpose is expressly forbidden.

Notwithstanding the restriction on reselling or subcontracting the application, applicable to shop owners, there is an exemption exclusively reserved for specialized distributor customers and advertising agencies. These distributors are granted permission to resell or allocate licenses to their clients at a higher price as part of our commercial strategy.

Violation of any aspect of this Agreement automatically terminates your permission to access and/or use the Content and the Website/Mobile Application, requiring the immediate deletion of any copies of the Content you may have made.

Our trademarks, service marks, and logos showcased on the Website/Mobile Application are both registered and unregistered trademarks or service marks owned by us. Other company, product, and service names on the Website/Mobile Application may be trademarks or service marks belonging to other entities (referred to as “Third-Party Trademarks,” collectively with ours as the “Trademarks”). Nothing on the Website/Mobile Application should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks without our specific prior written permission for each such use. The retransmission of any part of the Content requires our express, written consent for each instance.

FAIR USAGE AND CONDUCT

Ensuring a positive and respectful community environment is a shared responsibility. GoRides establishes Fair Usage and Conduct policies to outline the expected behavior of users when utilizing our services. Here's a detailed breakdown of our approach:

Policy Overview: Fair usage and conduct policies provide users with clear guidelines on expected behavior within the GoRides community. This includes interactions with drivers, fellow passengers, and adherence to ethical standards during shared mobility experiences.
Responsible Conduct: Users agree to act responsibly and ethically while using GoRides services. This includes treating fellow users, drivers, and community members with respect and courtesy. Responsible conduct contributes to a positive and inclusive atmosphere for everyone involved.
Ethical Behavior: Fair usage policies emphasize ethical behavior when utilizing GoRides. Users are expected to refrain from engaging in any form of harassment, discrimination, or activities that may compromise the safety and well-being of others within the community.
Community Well-Being: Contributing to a positive community environment is essential. Users play a crucial role in fostering a sense of community well-being by adhering to fair usage and conduct policies, ensuring that everyone feels comfortable and valued during their shared mobility experiences.
Report Mechanisms: GoRides provides mechanisms for reporting any conduct that violates fair usage policies. This includes reporting inappropriate behavior, safety concerns, or any activity that goes against the established guidelines. These mechanisms facilitate timely intervention and resolution.
Accountability Measures: Violations of fair usage and conduct policies may result in appropriate accountability measures, including warnings, temporary suspension, or, in severe cases, permanent account termination. These measures are implemented to maintain a safe and respectful community environment.
Educational Resources: GoRides offers educational resources to guide users on expected behavior and ethical conduct. These resources help users understand the importance of contributing to a positive community atmosphere and the role each individual plays in shaping a respectful and inclusive environment.

INDEMNIFICATION

You agree to defend, indemnify, and hold us, as well as our officers, directors, employees, successors, licensees, and assigns, harmless from and against any claims, actions, or demands, including but not limited to reasonable legal and accounting fees, that arise from your breach of this Agreement or your improper use of the Content or the Website/Mobile Application. We will provide you with notice of any such claim, lawsuit, or proceeding and will assist you, at your expense, in the defense of such claims, lawsuits, or proceedings. We reserve the right, at your expense, to assume the exclusive defense and control of any matter that is subject to indemnification under this section. In such a scenario, you agree to cooperate with any reasonable requests to aid in our defense of the matter.

MISCELLANEOUS

SEVERABILITY

In the event that any provision of these Terms is deemed unenforceable or invalid, such provision shall be modified or eliminated to the minimum extent necessary in order to preserve the enforceability and integrity of the remaining Terms.

TERMINATION

Term. The provision of Services to you can be terminated or canceled by us. We reserve the right to terminate these Services at our discretion, with or without cause, upon written notice. Our termination of these Services shall not result in any liability to you or any third party.

Effect of Termination. Upon the termination of these Terms for any reason, or upon the cancellation or expiration of your Services: (a) We will cease the provision of Services; (b) You will not be entitled to any refunds, usage fees, or other fees, whether pro-rata or otherwise; (c) Any outstanding fees owed to us will become immediately due and payable in full, and (d) We may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or that should reasonably survive, will continue to be in effect following termination, including, but not limited to, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT

This Agreement represents the complete agreement between the parties concerning the subject matter contained herein.

GOVERNING LAW AND JUDICIAL RECOURSE

These terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from the use of the Website shall be subject to the exclusive jurisdiction of the courts in India.

FORCE MAJEURE

We shall not be held liable to you, your users, or any third party for any failure on our part to perform its obligations under these Terms if such non-performance is caused by an event beyond our reasonable control, including, but not limited to, acts of war or terrorism, natural disasters, power supply failures, riots, civil disorders, or other force majeure events.

ASSIGNMENT

We reserve the right to assign or transfer this agreement to any third party, including our parent company, subsidiaries, affiliates, associates, and group companies, without requiring the User's consent.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at info@gorides.in.

DRIVER’S TERMS AND CONDITIONS

This Agreement was last revised on February 12th, 2024.

INTRODUCTION

By accessing and utilizing the GoRides platform as a driver, you explicitly acknowledge and consent to adhere to the terms and conditions delineated in this agreement. Your engagement with the GoRides platform is contingent upon your acceptance and compliance with these stipulations.

DEFINITION

Within the confines of these Driver Terms and Conditions, the term

GoRides: The transportation platform operated by PGORIDES SERVICES PRIVATE LIMITED.
PGORIDES SERVICES PRIVATE LIMITED: The legal entity owning and managing the GoRides platform.
Transportation Platform: The digital infrastructure facilitating transportation services.
Driver Terms and Conditions: Agreement outlining rights and obligations for drivers on GoRides.
Services and Features: Functionalities offered on the GoRides platform.
Agreement: Binding terms between driver and GoRides.
Terms and Conditions: Rules governing the driver-platform relationship.
Driver: Individual eligible to offer transportation services on GoRides.
Onboarding Process: Steps required for drivers to join the platform.
Platform: Digital environment for offering and requesting transportation services.

INTERPRETATION

The terms and conditions articulated herein are subject to interpretation in accordance with the laws governing the jurisdiction in which you function as a driver on the GoRides platform. It is imperative to understand and apply these terms within the legal framework relevant to your operational area, ensuring compliance with the applicable laws and regulations.

INTRODUCTION AND SCOPE

Scope: The scope of these terms and conditions covers the relationship between the driver and GoRides, encompassing the provision of transportation services and adherence to platform policies.

Eligibility: The ambit of these terms and conditions is expansive, encapsulating the entire spectrum of the relationship between the driver and GoRides. This includes but is not limited to, the provision of transportation services and adherence to the policies set forth by the platform. Every facet of the driver's engagement with GoRides falls within the purview of this contractual framework.

Electronic Communication: To qualify as a driver on the GoRides platform, individuals must satisfy specific eligibility criteria. This encompasses prerequisites such as possessing a valid driver's license, maintaining requisite insurance coverage, and successfully meeting the stipulated background check requirements. Compliance with these eligibility criteria is paramount for individuals aspiring to be recognized as authorized drivers on the GoRides platform.

MODIFICATIONS TO THE SERVICE

GoRides retains the prerogative to effect changes, suspend, or terminate any facet of its services, encompassing features and functionalities, at its discretion and without prior notice. This provides GoRides with the flexibility to adapt its services in response to evolving circumstances, technological advancements, or strategic considerations.

ACCOUNT

Drivers on the GoRides platform assume the crucial responsibility of ensuring the confidentiality and security of their individual accounts, which encompasses safeguarding their login credentials. In the event of any unauthorized usage or suspicious activity detected in relation to their accounts, drivers are obligated to promptly report such incidents to GoRides.

This reporting mechanism is imperative to facilitate swift and appropriate actions by GoRides, aimed at mitigating potential risks, preventing further unauthorized access, and addressing any breaches in the platform's security protocols. The emphasis on immediate reporting underscores the commitment to maintaining the integrity and security of individual driver accounts on the GoRides platform.

DRIVER ELIGIBILITY

Individuals aspiring to become drivers on the GoRides platform are required to meet stringent eligibility criteria, emphasizing the importance of possessing specific qualifications for safe and reliable transportation services. The eligibility criteria encompass:

Valid Driver's License: Prospective drivers must possess a valid and current driver's license, demonstrating their legal authorization to operate a vehicle.
Vehicle Registration: Drivers are required to have their vehicles appropriately registered, ensuring compliance with regulatory standards and legal requirements.
Insurance Coverage: Maintaining adequate insurance coverage for both themselves and their vehicles is a prerequisite for driver eligibility. This is crucial for ensuring the protection of both drivers and passengers in the event of unforeseen incidents.
Additional Requirements: GoRides may specify supplementary criteria that individuals must meet to be eligible as drivers on the platform. These additional requirements could include factors such as the condition of the vehicle, adherence to safety standards, or other criteria essential for providing high-quality transportation services.

By meeting these eligibility criteria, individuals ensure that they align with GoRides' commitment to facilitating safe, reliable, and high-quality transportation services. The stringent requirements underscore GoRides' dedication to maintaining a standard of excellence in its driver community and fostering a trustworthy and secure environment for both drivers and passengers.

VEHICLE REQUIREMENTS

Drivers play a pivotal role in ensuring that their vehicles meet the comprehensive standards set by GoRides, reflecting the platform's commitment to safety, cleanliness, and quality in transportation services. The vehicle requirements encompass various critical facets:

Safety Standards: Vehicles must adhere to stringent safety standards to ensure the well-being of both drivers and passengers. Compliance with safety regulations and guidelines is fundamental to maintaining a secure transportation environment.
Cleanliness: Drivers are required to uphold a standard of cleanliness within their vehicles. This includes regular cleaning to provide passengers with a comfortable and hygienic travel experience, aligning with GoRides' commitment to customer satisfaction.
Regular Maintenance: Routine maintenance of vehicles is imperative to guarantee their optimal performance and reliability. Drivers must undertake regular inspections, servicing, and necessary repairs to ensure that their vehicles meet operational standards consistently.

Failure to Meet Requirements:

Ineligibility for Operation: Vehicles that fall short of meeting GoRides' stipulated requirements may be deemed ineligible for operation on the platform. This underscores GoRides' dedication to upholding a standard of quality in the services provided by its drivers.

By ensuring compliance with these vehicle requirements, drivers actively contribute to GoRides' mission of providing safe, reliable, and high-quality transportation services. The emphasis on safety, cleanliness, and maintenance underscores GoRides' commitment to creating a positive and trustworthy experience for both drivers and passengers.

BACKGROUND CHECKS

At GoRides, the commitment to safety is paramount, and as an essential step in the onboarding process, drivers undergo thorough background checks. These checks are meticulously designed to ensure adherence to GoRides' stringent safety standards, fostering a secure and trustworthy environment for both drivers and passengers. The background checks encompass the following components:

Criminal Background Checks: Drivers' criminal histories are scrutinized comprehensively to identify any potential risks or concerns. This step is crucial in establishing the safety and reliability of individuals operating on the GoRides platform.
Driving History Scrutiny: An in-depth examination of the driving history of prospective drivers is conducted to assess their competence and adherence to traffic regulations. This scrutiny ensures that drivers on the platform maintain a high level of responsibility and safety during their operations.
Additional Screenings: Beyond criminal and driving history checks, GoRides may conduct other relevant screenings to assess various aspects of a driver's background. These screenings contribute to the overall evaluation of a driver's suitability for providing transportation services on the platform.

The purpose of these background checks is two-fold:

Driver Accountability: By undergoing these meticulous checks, drivers demonstrate their commitment to accountability and responsibility in delivering transportation services. This accountability is a crucial component in building and maintaining trust within the GoRides community.
Passenger Safety: The comprehensive background checks serve as a proactive measure to ensure passenger safety. By assessing the backgrounds of drivers, GoRides strives to create an environment where passengers can have confidence in the safety and reliability of the transportation services provided.

Through these background checks, GoRides underscores its dedication to creating a secure and reliable platform for shared mobility experiences, where both drivers and passengers can engage with confidence in the pursuit of safe and dependable transportation services.

GEOGRAPHIC RESTRICTION

Drivers explicitly acknowledge and commit to abiding by any geographic restrictions imposed by GoRides on the provision of transportation services. Adherence to these restrictions is essential for ensuring alignment with GoRides' operational guidelines and maintaining the integrity of the services provided within specified geographical areas.

DRIVER CONDUCT AND PROFESSIONALISM

At GoRides, we prioritize a standard of professionalism among our drivers, and their conduct is instrumental in shaping the overall experience for passengers. The commitment to professionalism is encapsulated in a defined code of conduct, encompassing various aspects that contribute to a positive and secure environment on the GoRides platform. Here are the key components of the Driver Conduct and Professionalism clause:

Exemplary Customer Service: Drivers are expected to provide exemplary customer service to passengers. This involves fostering a friendly and respectful interaction, addressing passenger needs, and ensuring a positive and enjoyable ride experience.
Vehicle Maintenance: To maintain a high standard of professionalism, drivers must ensure that their vehicles are clean, well-maintained, and comply with safety standards. Regular upkeep and cleanliness contribute to the overall comfort and satisfaction of passengers.
Adherence to Laws and Regulations: Drivers are obligated to strictly adhere to all relevant laws and regulations governing transportation services. This includes but is not limited to traffic laws, licensing requirements, and any other legal obligations pertinent to providing transportation services.

By embodying these principles of conduct and professionalism, drivers play a pivotal role in creating a positive and secure experience for passengers on the GoRides platform. The adherence to these standards enhances the overall quality of service, contributing to the reputation of GoRides as a reliable and customer-centric transportation provider.

At GoRides, we value the professionalism and commitment of our drivers in providing safe, reliable, and enjoyable transportation experiences for our passengers. Through adherence to these principles, drivers contribute to fostering a positive community atmosphere and maintaining the high standards we uphold on our platform.

ACCEPTANCE OF RIDE REQUESTS

When drivers engage with the GoRides platform and accept ride requests, they enter into a commitment to provide transportation services to passengers in a punctual and accountable manner. This clause outlines the responsibilities and expectations associated with the acceptance of ride requests on the GoRides platform:

Punctuality and Accountability: Drivers are obligated to fulfill their commitment to passengers by ensuring timely and accountable service delivery. This involves promptly responding to ride requests and arriving at the specified location in a timely manner.
Availability and Responsiveness: Drivers should only accept ride requests when they are genuinely available to provide the requested service. Accepting requests when unavailable may lead to delays, inconvenience to passengers, and a disruption in the efficient functioning of the GoRides platform.
Seamless Passenger Experience: The overarching goal is to ensure a seamless and reliable experience for passengers. By accepting ride requests responsibly, drivers contribute to the smooth functioning of the platform and the satisfaction of passengers who rely on GoRides for their transportation needs.

EXCLUSION OF LIABILITY

GoRides explicitly disclaims any liability for losses, damages, or harm resulting from the use of its platform and services. This disclaimer of liability extends to the maximum extent permitted by law. While GoRides strives to provide a secure and reliable platform, users are apprised that certain limitations to liability may apply, in accordance with legal provisions.

FAIR PRICING AND FARE STRUCTURE

Fair pricing and the fare structure for drivers operating on the GoRides platform:

Adherence to Pricing Policies: Drivers on the GoRides platform are committed to strictly adhering to the pricing policies and fare structures established by GoRides. This commitment emphasizes transparency and fairness in the pricing of transportation services provided to passengers.
Equitable and Transparent Pricing: The overarching principle is the paramount importance of fair and transparent pricing. Drivers acknowledge the significance of setting prices that reflect the value of the service provided while ensuring passengers are charged reasonably and without ambiguity.
Building Trust and Satisfaction: Fair pricing is identified as the bedrock for building and maintaining trust and satisfaction among passengers. Drivers recognize that transparent and equitable pricing practices contribute to a positive relationship with passengers, fostering trust and loyalty to the GoRides platform.
Positive Passenger Experience: The commitment to fair pricing extends beyond financial considerations. It is an integral part of creating a positive and trustworthy environment for passengers, ensuring that they receive reliable and reasonably priced transportation services.

By embracing fair pricing and adhering to established fare structures, drivers play a pivotal role in enhancing the overall experience for passengers on the GoRides platform. This commitment contributes to a positive reputation for both individual drivers and the platform as a whole, fostering a sense of reliability and trust among passengers who choose GoRides for their transportation needs.

SAFETY MEASURES

Ensuring the safety of passengers is a primary responsibility bestowed upon drivers during the entire duration of a ride. Safety measures for drivers on the GoRides platform:

Primary Responsibility for Passenger Safety: Drivers operating on the GoRides platform acknowledge that ensuring the safety of passengers is a paramount responsibility. This commitment is upheld throughout the entire duration of a ride, emphasizing the importance of creating a secure environment for passengers.
Adherence to Traffic Laws: Drivers commit to strict adherence to all traffic laws and regulations. This includes but is not limited to speed limits, traffic signals, and any other legal requirements governing road safety. This commitment ensures that passengers are transported in a lawful and secure manner.
Maintenance of a Secure Driving Environment: Drivers understand the significance of maintaining a secure driving environment. This involves promoting a calm and focused atmosphere within the vehicle, minimizing distractions, and prioritizing the safety of both passengers and other road users.
Implementation of Necessary Precautions: Drivers are obligated to implement necessary precautions to shield passengers from potential harm. This encompasses actions such as using seatbelts, following proper loading and unloading procedures, and taking proactive measures to address any emerging safety concerns during the ride.
Contributing to a Secure and Comfortable Experience: The commitment to safety measures is not solely a legal obligation but is integral to creating a secure and comfortable transportation experience for passengers. Drivers recognize that prioritizing safety contributes to the overall positive perception of the GoRides platform.

By upholding these safety measures, drivers on the GoRides platform actively contribute to the establishment of a transportation service that prioritizes passenger safety and well-being. This commitment fosters trust among passengers, ensuring they can rely on GoRides for secure and comfortable travel experiences.

TYPOGRAPHICAL ERRORS

In instances of typographical errors, such as those related to pricing, that may occur on the GoRides platform, the platform reserves the right to rectify such errors and make adjustments to charges accordingly. This provision is in place to rectify inadvertent mistakes promptly, ensuring accuracy and fairness in the pricing displayed to users.

INSURANCE COVERAGE

To ensure the safety and well-being of passengers, drivers are mandated to maintain sufficient insurance coverage for both themselves and their vehicles, complying with both legal requirements and GoRides' policies. This measure serves as a safeguard in the unfortunate event of an accident or incident occurring during a ride, offering protection to passengers and drivers alike. By upholding these insurance standards, drivers contribute to the overall safety and security of the transportation services provided through the GoRides platform.

FEEDBACK AND RATINGS

Drivers on the GoRides platform recognize the pivotal role that passenger feedback and ratings play in shaping their reputation and continued eligibility to operate. Acknowledging the significance of these reviews, drivers are encouraged to consistently deliver outstanding service to garner positive ratings and reviews from passengers. This commitment to excellence not only enhances the driver's standing within the platform but also contributes to an overall positive and satisfactory user experience for passengers.

NO RESPONSIBILITY

GoRides explicitly disclaims any responsibility for third-party links, content, or services accessed through its platform. Drivers are advised to use such links at their own risk, and GoRides bears no liability for any consequences or issues arising from interactions with third-party content or services. This disclaimer underscores the importance of drivers exercising caution and discretion when engaging with external links or content via the GoRides platform.

PRIVACY AND DATA SECURITY

Drivers operating on the GoRides platform are required to comprehend and adhere to the privacy and data security policies established by GoRides. This commitment encompasses safeguarding the confidentiality of passenger information and utilizing it exclusively for the purpose of delivering transportation services. By upholding these privacy and data security standards, drivers actively contribute to creating a secure and trustworthy environment for both themselves and passengers, fostering a sense of privacy and confidence in the use of the GoRides platform.

THIRD-PARTY LINKS

It's important for drivers to recognize that the GoRides platform may feature links to third-party websites or services. In acknowledging this, GoRides explicitly disclaims any control over, and assumes no responsibility for, the content, privacy policies, or practices of these third-party entities. Drivers are urged to exercise caution and discretion when navigating external links, as they fall outside the purview of GoRides' control and oversight. This disclaimer underscores the need for drivers to independently assess the content and policies of third-party sites or services accessed through the platform.

PERSONAL INFORMATION AND PRIVACY POLICY

The collection and utilization of personal information by GoRides are governed by the terms and conditions outlined in its Privacy Policy. Drivers explicitly agree to comply with and abide by the provisions detailed in the Privacy Policy, which delineates the processes and practices governing the handling of their personal information. This agreement ensures that drivers are informed and aligned with GoRides' approach to privacy, promoting transparency and responsible data handling within the platform.

ACCOUNT SUSPENSION OR TERMINATION

GoRides retains the authority to suspend or terminate driver accounts under circumstances of non-compliance with the stipulated terms and conditions within this agreement. Instances that may warrant such actions encompass unsafe driving practices, instances of misconduct, or the failure to meet the defined eligibility requirements. This provision serves as a protective measure to ensure the integrity and safety of the GoRides platform and its community, emphasizing the importance of adherence to established guidelines for continued participation.

ERRORS, INACCURACIES, AND OMISSIONS

GoRides acknowledges the possibility of errors, inaccuracies, or omissions within its platform and reserves the right to rectify such issues promptly. This extends to areas such as service availability, pricing, and descriptions. By doing so, GoRides ensures a more accurate and reliable platform, fostering transparency and maintaining the trust of both drivers and passengers. This provision emphasizes the platform's commitment to rectifying any unintentional discrepancies and providing users with up-to-date and precise information.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

GoRides explicitly presents its platform and services on an "as is" basis, disclaiming all warranties. In alignment with this, GoRides emphasizes that it shall not be held liable for any indirect, incidental, special, consequential, or punitive damages. This disclaimer is a protective measure intended to delineate the limitations of liability, acknowledging that the use of the platform is at the discretion and risk of the user. It sets clear expectations regarding the scope of responsibility assumed by GoRides in delivering its services.

The content featured on the GoRides platform, inclusive of logos and trademarks, is safeguarded by copyright and trademark laws. Unauthorized utilization of this content is strictly prohibited, emphasizing the importance of respecting intellectual property rights. This provision underscores GoRides' commitment to protecting its brand identity and proprietary materials, setting clear boundaries on the use of its copyrighted and trademarked content.

INDEMNIFICATION

Drivers commit to indemnify and absolve GoRides, its affiliates, and partners from any claims, losses, damages, liabilities, and expenses arising from or connected to the driver's utilization of the platform. This indemnification clause serves as a protective measure, ensuring that drivers bear responsibility for any legal consequences or financial implications resulting from their actions on the GoRides platform. It emphasizes the shared responsibility between the driver and GoRides in maintaining a secure and reliable transportation network.

MISCELLANEOUS

The Miscellaneous section covers various aspects, including severability, termination, entire agreement, dispute resolution, arbitration, governing laws, force majeure, and assignment.

Severability: In the event that any provision within these terms and conditions is considered invalid or unenforceable, it is understood that the remaining provisions shall remain fully effective and enforceable. This ensures that the overall integrity and enforceability of the agreement are maintained, even if certain provisions are deemed invalid.

Termination: GoRides retains the right to terminate driver accounts as outlined in the Termination clause. This termination clause delineates the circumstances under which such actions may be taken, providing transparency regarding the grounds for account termination.

Terms: The terms specified in this agreement persist in their effectiveness until either the driver or GoRides chooses to terminate the agreement. This clause establishes the temporal framework within which the agreement operates, allowing for termination by either party at their discretion.

Effect of Termination: Upon the termination of the agreement, drivers are required to cease all utilization of the GoRides platform, and there may be a loss of access to certain features. This clause defines the practical implications of termination on the driver's continued use of the platform.

Entire Agreement: These terms and conditions collectively constitute the entire agreement between the driver and GoRides, surpassing and replacing any preceding agreements. This provision emphasizes the comprehensive nature of the current agreement, rendering prior agreements null and void.

Dispute Resolution: Disputes arising from or connected to these terms will be addressed through arbitration, following the outlined procedures in the Dispute Resolution clause. This ensures a fair and structured process for resolving disagreements between drivers and GoRides.

Arbitration: Arbitration proceedings will adhere to the rules set forth by the designated arbitration authority. This clause establishes the procedural framework for the resolution of disputes, promoting efficiency and impartiality.

Governing Laws: These terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from the use of the Website shall be subject to the exclusive jurisdiction of the courts in India.

Force Majeure: GoRides is not held liable for any failure or delay in performance resulting from events beyond its reasonable control. This acknowledges and mitigates the impact of unforeseen and uncontrollable events on the execution of the agreement.

Assignment: Drivers are prohibited from assigning or transferring their rights or obligations under this agreement without the prior written consent of GoRides. This clause ensures that any changes in rights or responsibilities are subject to approval, maintaining the integrity of the agreement.

CONTACT

For inquiries related to these terms and conditions, drivers may contact GoRides through the designated communication channels provided on the platform or mail us at info@gorides.in.

COOKIES POLICY

BY CONTINUING TO USE OUR WEBSITE AND SERVICES, YOU ARE PROVIDING YOUR CONSENT TO UTILIZE COOKIES AND SIMILAR TECHNOLOGIES FOR THE PURPOSES EXPLAINED IN THIS COOKIES POLICY. IF YOU CHOOSE TO DECLINE THE USE OF COOKIES AND SIMILAR TECHNOLOGIES, PLEASE REFRAIN FROM USING THIS SITE

A cookie is a small text file that a website and mobile application place on your computer or mobile device during your visit to the site. In general, cookies have two main functions: they improve your browsing experience by remembering your actions and preferences, and they assist us in analyzing the traffic on our website and mobile application.

What to do with Cookies?

We use cookies to facilitate the analysis of traffic to our website and mobile application, improve the performance and user-friendliness of the site, and enhance its security. Third-party cookies assist us in utilizing Google Analytics to count, track, and assess visits to the website and mobile application. This helps us understand how individuals use our website and mobile applications and identify areas for improvement. These third-party cookies do not personally identify you.

Types & Category of Cookies used

Enumerate the cookie categories employed on the https://gorides.in site and the "GORIDES" Mobile Application. To illustrate:

a) Authentication

When you log into the https://gorides.in website and mobile application, cookies facilitate the display of relevant information to users and personalize the user experience.

b) Security

We use cookies to enable and enhance our security features, as well as to help us identify malicious activities that violate our Terms and Conditions.

c) Performance, Analytics, Research & Advertising

Cookies enable us to understand the performance of our site and web products across different locations. Additionally, we use them to comprehend, improve, and explore products, features, and services. This includes instances when you access this site https://gorides.in and the mobile application from other websites, mobile applications, or devices, such as your workplace computer or mobile device. Furthermore, third-party cookies are employed to enhance and personalize our marketing messages and communications with you.

Exercising Control Over Cookies

You have the freedom to delete cookies already present on your computer or mobile device through your browser or mobile settings. Moreover, you can configure most browsers or mobile settings to prevent the addition of cookies to your computer or mobile device. However, please be aware that this may result in certain features on the website and mobile application becoming inaccessible.

DISCLAIMER

This Disclaimer is an integral component of, and should be read in conjunction with, the Terms and Conditions of the website and Mobile Application. We retain the right to modify this Disclaimer at any given time.

The content presented on this Website and Mobile Application is intended solely for general informational purposes. This material is provided by https://gorides.in ("Website") and GORIDES ("Mobile Application"), hereafter referred to as ("PGORIDES SERVICES PRIVATE LIMITED" or "we").

You acknowledge and agree that (a) we make no warranties regarding the accuracy, comprehensiveness, validity, or timeliness of the information provided by us or any third parties, and (b) we disclaim any responsibility for materials posted by us or any third party. It is essential to exercise your own judgment, caution, and common sense when assessing potential methods, offers, and the information provided by us or any third party.

Furthermore, we shall not be held liable for any direct, indirect, consequential, or other forms of loss or damage suffered by a user through the use of the www.gorides.in Website and GORIDES ("Mobile Application"), including but not limited to data or information loss, as well as financial or physical loss or damage of any kind.

General:

The Website and Mobile Application, including their content and services, are provided on an 'as is' and 'as available' basis, without any warranties of any kind. This includes any guarantees of error-free operation or the absence of computer viruses, contamination, or harmful features in the Website, Mobile Application, their servers, content, or services. Despite Gorides's diligent efforts to maintain secure, accurate, and well-functioning services, we cannot guarantee uninterrupted operation or access. Periodic technical or factual errors or inaccuracies may occur.

A) Disclaimer of Warranties: PGORIDES SERVICES PRIVATE LIMITED explicitly disclaims, without limitation: a. Any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement. b. Any warranties arising from the course of dealing, usage, or trade. You assume full responsibility for any damages resulting from your use of or access to the services. Gorides will not be liable for the loss, damage to, or unavailability of any information you have shared via the services. Ensuring backup copies of your information on the services is solely your responsibility.

B) Accuracy Not Guaranteed: PGORIDES SERVICES PRIVATE LIMITED does not guarantee the accuracy of information, content, recommendations, or materials available through the services. We disclaim all liability for errors or other inaccuracies in such materials.

C) No Warranties Regarding Third Parties: PGORIDES SERVICES PRIVATE LIMITED makes no express or implied representations, warranties, or guarantees regarding third-party services or advice provided by third parties.

While we strive to maintain the Website and Mobile Application's smooth operation, PGORIDES SERVICES PRIVATE LIMITED disclaims responsibility and shall not be held liable for temporary unavailability due to technical issues beyond our control.

For additional information or inquiries about our site's disclaimer, please feel free to contact us via email at info@gorides.in