Cancellation Policy

Cancellation Policy

At GoRides, we understand that plans may change, and sometimes you may need to cancel a booking. We strive to provide a fair and transparent cancellation policy to ensure a smooth experience for both passengers and providers. Please review our cancellation policy below:

  1. Cancellations by Passengers:

    • Carpool, Bike Pool, Services: Passengers can cancel a booking up to 30 minutes before the scheduled pickup time without incurring any cancellation fees.

    • Bus ticket booking, Car rent and taxi Services: 
      1. Cancellation Timeframe:
        • Specify the time frame within which customers can cancel their bookings to be eligible for a refund or avoid any cancellation fees.
        • Differentiate the cancellation timeframes for bus ticket booking, car rental, and taxi services based on the nature of the service and the specific requirements of each category.
      2. Refund and Cancellation Fees:
        • Clearly define the refund policy for each service, including any applicable fees or deductions based on the timing of the cancellation.
        • Communicate any non-refundable deposits or charges that apply in the event of a cancellation beyond a certain time frame.
      3. Cancellation Process:
        • Provide step-by-step instructions on how customers can initiate a cancellation request for their bus ticket, car rental, or taxi service booking.
        • Include the preferred method of cancellation, such as contacting customer support, using the online booking platform, or sending an email request.
      4. Refund Processing Time:
        • Specify the estimated time it will take for the refund to be processed and reflect in the customer's account after the cancellation request has been approved.
        • Provide information on any potential delays in the refund processing that may occur due to technical issues or other unforeseen circumstances.
      5. Exceptions and Special Cases:
        • Address any exceptional circumstances where customers may be eligible for a full or partial refund outside the standard cancellation policy, such as emergencies, natural disasters, or unforeseen events.
        • Clearly define the documentation or evidence required to support such exceptional refund requests.
      6. Communication and Notification:
        • Establish a protocol for notifying customers about the status of their cancellation request, including confirmation of the cancellation, the refund amount, and the expected timeline for processing the refund.
        • Ensure that all communication regarding cancellations is prompt, courteous, and informative to maintain a positive customer experience.
      7. Customer Support:
        • Provide contact information for customer support, including phone numbers, email addresses, and operating hours, to assist customers with any inquiries, concerns, or assistance related to cancellations and refunds.
        • Train customer support representatives to handle cancellation requests efficiently and professionally, ensuring that customers receive prompt and satisfactory assistance.

    • Auto Services: Passengers can cancel an auto booking up to 15 minutes before the scheduled pickup time without any cancellation fees.

    • Late Cancellations: If a passenger cancels a booking less than the specified time before the pickup, a cancellation fee may be applied. The amount of the fee may vary depending on the service type and location.

    • No-Show: If a passenger does not show up at the designated pickup point within a reasonable time (usually 5-10 minutes) after the scheduled pickup time and does not cancel the booking, a no-show fee may be charged.

  2. Cancellations by Providers:

    • Carpool, Bike Pool, and Taxi Services: Providers (drivers) can cancel a booking if they encounter unforeseen circumstances that prevent them from fulfilling the trip. In such cases, passengers will be notified, and no cancellation fee will be charged.

    • Auto Services: Auto providers can cancel a booking if they encounter unexpected issues that prevent them from fulfilling the trip. Passengers will be informed, and no cancellation fee will be applied.

  3. Refunds for Cancellations:

    • If a cancellation fee is applicable due to a late cancellation or no-show by the passenger, the fee will be deducted from the passenger's account, and the remaining amount will be refunded.

    • Refunds may take some time to process, depending on the payment method and financial institution.

  4. Exceptions:

    • In certain exceptional circumstances, such as extreme weather conditions or safety concerns, GoRides may waive cancellation fees. Such decisions will be made on a case-by-case basis.

  5. Communication:

    • Passengers and providers are encouraged to communicate promptly if there are any changes or cancellations to a booking. Clear communication helps avoid unnecessary fees and inconveniences.

Please note that GoRides reserves the right to modify this cancellation policy at any time. Passengers and providers are advised to review the policy periodically for any updates. Our goal is to provide a fair and efficient cancellation policy that ensures a positive experience for all users of our services.