GDPR Policy

Privacy Policy
Last updated [October 28th, 2024]

Our Privacy Policy constitutes an integral component of our overarching governance framework and should be considered in conjunction with the Terms and Conditions that govern the operation of our Website and Mobile Application. It is important to note that we retain the prerogative to effect necessary adjustments to this Privacy Policy.

Ensuring the utmost privacy and confidentiality for users and all individuals visiting our website, "gorides.in," and our Mobile Application, "GORIDES," is a matter of paramount importance to us. In the context of this Privacy Policy, the terms "we," "us," or "our" refer to PGORIDES SERVICES PRIVATE LIMITED. We are firmly committed to protecting your personal information and upholding your privacy rights, as outlined in this Privacy Policy. If you have any questions or concerns regarding our policy or the handling of your personal data, please feel free to reach out to us at info@gorides.in

When you visit our website, "gorides.in" (referred to as the "Site"), and interact with our Mobile Application, "GORIDES," along with its associated services, you entrust us with your personal information. We place significant emphasis on the privacy of your data. This privacy statement provides a comprehensive explanation of our privacy practices, aiming to ensure your complete understanding of the data we collect, its use, and the rights you have concerning it. We highly encourage you to thoroughly read this policy, as it holds significant relevance. If any terms outlined in this privacy policy are deemed unacceptable, we kindly request that you refrain from using our site and services.

This privacy policy encompasses all data collected through our website, mobile application, and any associated services, sales, marketing, or events, collectively referred to as the "Website and Mobile Application.

ABOUT US
GoRides is your go-to destination for convenient, affordable, and sustainable travel solutions. As the flagship brand of PGORIDES SERVICES PRIVATE LIMITED, GoRides is committed to revolutionizing the transportation industry by offering a comprehensive range of services, including online taxi booking, bus ticket booking, carpooling/carshare, bikepooling/bikeshare, car rental, and auto rental.
We are dedicated to serving your remittance needs, offering a GoRides, owned by PGORIDES SERVICES PRIVATE LIMITED, is a pioneer in transportation services, providing a seamless platform for various travel needs. We take pride in offering a diverse range of services that prioritize convenience, affordability, and sustainability. Our mission is to transform the way people travel by promoting shared mobility, reducing carbon emissions, and providing eco-friendly transportation options.
We are located in India.
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

1. INFORMATION THAT WE COLLECT?
At Gorides, we are committed to ensuring the privacy and security of your personal information. To provide you with our automatic scheduling application (the "Service"), we collect and store various types of data, which include:

User Account Information
When you create an account with us, we collect and store the following user account information:
• Email Address: Your email address serves as a unique identifier and means of communication with you.
• Name: We collect your first and last name for personalization and to enhance your overall user experience.
• Phone Number: Your phone number is used for account verification, communication, and seamless coordination for ride bookings.

User Account Information for providers/drivers
The below-mentioned information will be incorporated into the GoRides Privacy Policy and will be collected exclusively from vehicle providers/drivers during the registration process. This data is essential for ensuring compliance with legal standards, verifying authenticity, and providing a secure and seamless platform experience.
• Email Address: Your email address serves as a unique identifier and a primary means of communication with you.
• Name: We collect your first and last name to personalize your experience and enhance your overall interaction with the platform.
• Phone Number: Your phone number is used for account verification, communication, and seamless coordination for ride bookings.
• Bank Details: We collect your bank account details to ensure secure payment processing and the timely transfer of earnings or refunds.
• Driver’s License (DL): Your driver’s license is required to verify your eligibility to drive and ensure compliance with applicable legal regulations.
• Vehicle Registration Certificate (RC): We collect your RC to confirm vehicle ownership and ensure adherence to local regulatory requirements.
• Aadhaar: Aadhaar details are collected as an additional layer of identification, ensuring authenticity and enhanced security.

Cookies and Analytics
To improve our Service and enhance your user experience, we utilize cookies and analytics tools:
• Cookies: We employ cookies, which are small text files, to collect data for analytical purposes and enhance your browsing experience on our website. You can opt-out of cookies by adjusting your browser settings, although this may affect certain features and services on our website.
• Google Analytics: We use Google Analytics to gather valuable insights into user behavior, preferences, and interactions with our Service. This helps us make data-driven improvements to our platform.
Automatically Collected Information
When you visit, interact with, or navigate our Website and Mobile Application, certain information is automatically gathered. This data does not reveal your precise identity, such as your name or contact details, but it includes insights into device and usage patterns. It may encompass your IP address, browser type, characteristics of your device, operating system, language preferences, referring URLs, device name, country, location, details of your interactions with our Website and Mobile Application, and other technical particulars. If you access our site using a mobile device, we may also automatically collect information about your device, such as its unique ID, model, manufacturer, operating system, version details, and IP address. This data primarily serves to enhance the security and functionality of our Website and Mobile Application, as well as for internal analytics and reporting purposes. Similar to many businesses, we also utilize cookies and similar technologies to gather data. More details about this can be found in our Cookie Policy.
Information Obtained from External Sources
We may receive information about you from external sources, which may include publicly accessible databases, collaborative marketing partners, social media platforms (such as Facebook), and various other third-party entities. If you choose to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This facilitates keeping you informed with relevant information and marketing offers.

2. USAGE OF DATA?
At Gorides, the information we collect from our users plays a pivotal role in providing you with a seamless and personalized experience. We employ your data for various essential purposes, ensuring the effective delivery and enhancement of our automatic scheduling application (the "Service"). Below, we detail the specific ways in which we utilize the information we collect:
User Account Management
• Creation and Management: Your provided information is used to create and manage user accounts. This includes the essential details such as your email address and name, which serve as the foundation for your personalized experience within our platform.
• Service Access: We use your account information to grant you access to our Service, enabling you to benefit from the scheduling features and functionalities we offer.
Analytics
• User Behavior Analysis: We employ analytics tools to analyze user behavior and preferences within our Service. This data-driven approach enables us to gain insights into how users interact with our platform, helping us make continuous improvements.
• Functionality and Performance Enhancement: The information gathered through analytics is instrumental in enhancing the overall functionality and performance of the Service. By identifying areas for improvement, we strive to offer you a more efficient and user-friendly experience.
Communication
• Notifications and Updates: We utilize your contact information, such as your email address, to send notifications and updates related to the Service. These communications may include important announcements, feature enhancements, and other service-related information.
• User Support: Your information is used to respond to user inquiries and requests promptly. Whether you have questions, require assistance, or wish to provide feedback, we are committed to addressing your needs effectively.

3. INFORMATION BE SHARED WITH ANYONE?
We process your personal information for various purposes, relying on legitimate business interests ('Business Purposes'), fulfilling contractual obligations with you ('Contractual'), obtaining your consent ('Consent'), and complying with legal requirements ('Legal Reasons'). We specify the specific grounds for processing alongside each purpose outlined below.
We make use of the information we collect or receive for the following purposes:
• Personalized Advertising Delivery: We engage in targeted advertising for Business Purposes and/or with your Consent. This may entail utilizing your data to create and deliver content and advertising (in collaboration with third parties) tailored to your preferences and location, and evaluating its effectiveness. [For more information, please refer to our Cookie Policy.]
• Soliciting Feedback: We seek feedback for Business Purposes and/or with your Consent. Your information may be employed to request feedback and communicate with you regarding your usage of our Website and Mobile Application.
• Safeguarding Our Platforms: We leverage your information for Business Purposes and/or Legal Reasons to uphold the security and integrity of our Website and Mobile Application (e.g., for fraud monitoring and prevention).
• Enforcing Terms and Policies: We use your data to enforce our terms, conditions, and policies for Business Purposes, as well as to fulfill legal requirements.
• Legal Requests and Harm Prevention: We use your data to address legal requests and mitigate harm, as mandated by law. In the event of receiving a subpoena or similar legal request, we may need to review the data in our possession to determine an appropriate response.
• Additional Business Objectives: We may employ your information for other Business Purposes, such as conducting data analysis, identifying usage patterns, assessing the success of our promotional campaigns, and evaluating and enhancing our Website and Mobile Application, products, services, marketing initiatives, and your overall experience.
• Data Sharing with Authorities: GoRides will provide trip data and driver information to law enforcement authorities upon formal request, in compliance with the Indian Information Technology Act, 2000. All ride and driver-related data will be stored in servers located in India.

4. USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may employ cookies and comparable tracking technologies (such as web beacons and pixels) for data access or storage. Detailed information regarding our utilization of these technologies and how you can opt-out of certain cookies is provided in our Cookie Policy

5. INFORMATION SHARED INTERNATIONALLY?
The information we collect from you may be stored and processed on a global scale, spanning various countries where our Company, agents, or contractors maintain facilities. When you access our websites and use our services, you expressly agree to such data transfers beyond the borders of your own country.
These jurisdictions may have differing regulations and may not provide the same level of data protection as the laws in your country of origin. In cases where we share personal data originating in the European Economic Area (EEA), we will rely on legal mechanisms to facilitate the transfer of such data, such as the Privacy Shield or EU standard contractual clauses. If you reside in the EEA or other regions governed by data collection and usage regulations, please be aware that your consent includes the transfer and processing of your personal data in accordance with this Policy. We will not transfer your personal information to overseas recipients.

6. OUR STANCE ON THIRD-PARTY WEBSITES?
The Website and Mobile Application may display advertisements from third parties not affiliated with us, which may redirect you to other websites, online services, or mobile applications. We cannot guarantee the safety and confidentiality of the information you provide to these third parties. The collection of data by third parties is not covered by this privacy policy. We do not assume responsibility for the content, privacy practices, security measures, and policies of third parties, including external websites, services, or applications that may be linked to or from the Website and Mobile Application. We recommend reviewing the policies of these third parties and contacting them directly to address any inquiries you may have.

7. HOW LONG DO WE RETAIN YOUR INFORMATION?
We will keep your personal information only for as long as necessary to achieve the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal obligations). Data may be retained beyond three-month period for legal and regulatory purposes. Once we no longer have a legitimate business purpose for processing your personal information, we will either delete it or de-identify it. If deletion is not immediately possible (e.g., when personal information is stored in backup archives), we will securely store and isolate your personal information to prevent any further processing until deletion becomes feasible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate technical and organizational security measures to protect the confidentiality and integrity of the personal information we manage. Nevertheless, it's essential to recognize that achieving absolute internet security is not possible. Despite our diligent efforts to protect your personal information, there are inherent risks associated with the transmission of data to and from our Website and Mobile Application. Consequently, we strongly recommend using our services in a secure online environment.

9. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly request information from or engage in targeted marketing aimed at individuals under the age of 18. By using the Website and Mobile Application, you confirm that you are 18 years of age or older, or that you are the parent or legal guardian of a minor, and that you grant permission for the minor to use the Website and Mobile Application. If we become aware that we have collected personal information from users under 16 years of age, we will deactivate the account and take appropriate steps to promptly remove such data from our records. If you are aware of any instances where we have collected information from children under 18, please contact us at info@gorides.in

10. WHAT ARE YOUR PRIVACY RIGHTS?
Personal Data
You have the right to access, modify, or close your account at any time by using the contact information provided below. Upon your request to close your account, we will deactivate or delete your account details and stored information from our active databases. However, certain data may be retained in our records for purposes such as preventing fraudulent activities, addressing troubleshooting concerns, facilitating investigations, enforcing our Terms of Use, and complying with legal obligations. Cookies and Similar Technologies: Most web browsers are set to automatically accept cookies. If you prefer, you can usually configure your browser to remove or decline cookies. Please be aware that choosing to remove or decline cookies may affect specific features or services on our Website and Mobile Application.

11. DO WE MAKE UPDATES TO THIS POLICY?
We may periodically revise this privacy policy. The revised version will be identified by a new 'Revised' date and will become effective as soon as it is made available. If significant changes are made to this privacy policy, we may notify you by prominently posting a notice of these changes or by directly sending you a notification. We recommend checking this privacy policy regularly to stay informed about how we are safeguarding your information.

12. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, email us at info@gorides.in or, you may fill out the contact form available on the Website.

Thank You.