Privacy Policy

At GoRides, safeguarding the privacy of our customers is of utmost importance. This Privacy Policy delineates our procedures for collecting, using, and protecting your personal information when you engage with our bus ticket booking, carpool, bike pool, car rent, taxi, and auto services. By availing of our services, you implicitly agree to the terms and conditions outlined in this policy.

Refund Policy

Our car rental and ride-sharing services are customized to meet your specific requirements. When you make a booking with us, it is assumed that you consent to our terms and conditions. Please be aware that once a booking is confirmed, we do not provide refunds or accept returns. However, if you need to make changes to your reservation, we are more than willing to assist you with that.

Refund Policy Bus ticketing booking

Cancellation Timeframe: Specify the timeframe within which passengers can cancel their tickets to be eligible for a refund. This may include different refund percentages based on the timing of the cancellation relative to the departure time.
Refund Percentage: Outline the percentage of the ticket price that passengers can expect to receive as a refund based on the timing of their cancellation. This could range from a full refund for cancellations made within a certain period to partial refunds or no refunds for last-minute cancellations.
Cancellation Fees: Clarify whether there are any cancellation fees that will be deducted from the refund amount, and if so, specify the fee structure. This could be a fixed amount or a percentage of the ticket price.
Refund Process: Explain the steps passengers need to follow to request a refund, including any forms they need to fill out or information they need to provide. Provide details on the timeline for processing refunds and how passengers will receive their refunded amount (e.g., through the original payment method or via another method).
Non-Refundable Circumstances: Clearly state any circumstances under which tickets are non-refundable, such as no-shows, expired tickets, or tickets that have already been used for travel.
Change of Travel Plans: Offer alternative options for passengers who wish to reschedule their travel instead of seeking a refund, including information on the process for changing travel dates and any associated fees.
Exceptions and Special Cases: Address any special cases or exceptions to the refund policy, such as cases of emergency, natural disasters, or unforeseen circumstances that may warrant special consideration for a full or partial refund.
Customer Support: Provide contact information for customer support, including phone numbers, email addresses, and operating hours, to assist passengers with any inquiries or issues related to refunds or cancellations.

Information We Gather from Finders

We gather personal information from you when you utilize our services. This information includes your name, contact details, location, and government ID proof, all of which are collected during signup. Additionally, we collect data related to your use of our services, such as trip details and ratings.

Information We Gather from Providers

We also collect personal information from you when you utilize our services. This information includes your name, contact details, location, driver's license number, vehicle number, and driver's license and vehicle registration documents. Similar to finders, we also collect data related to your use of our services, including trip information and ratings.

How We Utilize Your Information

We utilize your personal information to provide our online taxi services, encompassing the processing of your bookings, communication regarding your trips, and payment processing. Furthermore, we employ your information to enhance our online taxi services, analyze trends, and personalize your user experience.

Sharing Your Information

We may share your personal information with our partners, including drivers and payment processors, for the sole purpose of providing our online taxi services effectively. Additionally, we may share your information with law enforcement agencies or regulatory authorities when mandated by applicable law.

Protecting Your Information

We implement reasonable measures to safeguard your personal information against unauthorized access, disclosure, and misuse. We employ secure technologies and adhere to industry-standard practices to ensure the security of your information.

Your Choices

You have the option to withhold certain information if you choose, but this may impact our ability to provide our online taxi services to you. Furthermore, you can opt-out of receiving marketing communications from us at any time.

Changes to this Policy

We may periodically update this Privacy Policy to reflect changes in our services or compliance with regulatory requirements. Notice of significant changes will be provided by posting a notification on our website or by sending you an email.

Data Retention and Data Deletion

Users may request the deletion of their account at any time through the feature in the app, which will soon be made available. In the interim, please send an email to GoRides support as indicated in the app and email ID. GoRides may retain user data after a deletion request due to legal or regulatory obligations or for reasons outlined in this policy.

If you have any inquiries or concerns regarding our privacy policy or user policy, or if you wish to delete profile data, please send an email to support@gorides.com. Prior to profile deletion or data sharing, user verification is mandatory.

Upon receiving email confirmation and verification by our support team within 24 hours, the account will be permanently deleted.

We appreciate your choice of GoRides, and we are dedicated to providing you with secure, dependable, and convenient transportation services.